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Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call Centers
16 references·2 citing·54 second hop
Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call Centers (2014)Effects of Customer Relationship Manageme…The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)The Role of Relational Inform…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention (2004)The effects of organizational…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…How can managers reduce employee intention to quit? (2004)How can managers reduce emplo…Understanding customer relationship management (CRM) (2003)Understanding customer relati…The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. (2003)The relationship of emotional…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Efficacy of the Theory of Pla…Emotional exhaustion as a predictor of job performance and voluntary turnover. (1998)Emotional exhaustion as a pre…A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)A meta-analytic examination o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons (1984)A Role Stress Model of the Pe…The measurement of experienced burnout (1981)The measurement of experience…Inequity In Social Exchange (1965)Inequity In Social ExchangeEntrepreneurial Abilities and Business Performance: Enacting Business Survival Paradigm from Electronics Informal Market, Nigeria (2025)Entrepreneurial Abilities and…The analysis of relationship between intention to leave, job satisfaction, organizational commitment, leadership and job stress: A hospital example İşten ayrılma niyeti, iş tatmini, örgütsel bağlılık, liderlik ve iş stresi arasındaki ilişkilerin analizi: Bir hastane örneği (2015)The analysis of relationship …Self-Reports in Organizational Research: Problems and Prospects (1986)Burnout in Organizational Life (2004)The relationship of age to ten dimensions of job performance. 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(1990)The balanced scorecard: Translating strategy into action (1997)Evolving to a New Dominant Logic for Marketing (2003)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)The Framing of Decisions and the Psychology of Choice (1981)Burnout and Engagement in University Students (2002)Early predictors of job burnout and engagement. (2008)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Development and validation of work-family conflict and family-work conflict scales. (1996)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)The theory of planned behavior (1991)A power primer. 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(1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)
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References

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  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

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882 cited
  • 2004How can managers reduce employee intention to quit?815 cited
  • 1984A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons721 cited
  • Cited by

    • 2015The analysis of relationship between intention to leave, job satisfaction, organizational commitment, leadership and job stress: A hospital example İşten ayrılma niyeti, iş tatmini, örgütsel bağlılık, liderlik ve iş stresi arasındaki ilişkilerin analizi: Bir hastane örneği25 cited
    • 2025Entrepreneurial Abilities and Business Performance: Enacting Business Survival Paradigm from Electronics Informal Market, Nigeria7 cited