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Challenges faced by graduate business education in Southern Africa
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Challenges faced by graduate business education in Southern Africa (2011)Challenges faced by graduate business edu…Comparing alternative instruments to measure service quality in higher education (2009)Comparing alternative instrum…Students’ perceptions of teaching quality in higher education: the perspective of currently enrolled students (2007)Students’ perceptions of teac…Service quality in higher education: The role of student expectations (2007)Service quality in higher edu…Are students customers? TQM and marketing perspectives (2007)Are students customers? TQM a…A framework for implementing TQM in higher education programs (2007)A framework for implementing …Measuring service quality in higher education: three instruments compared (2006)Measuring service quality in …Evaluating quality management in university departments (2006)Evaluating quality management…A systems approach to program evaluation model for quality in higher education (2006)A systems approach to program…Using kaizen to improve graduate business school degree programs (2005)Using kaizen to improve gradu…Continuous improvement framework: implications for academia (2005)Continuous improvement framew…A history and critique of quality evaluation in the UK (2005)A history and critique of qua…Service quality in Higher Education using an enhanced SERVQUAL approach (2004)Service quality in Higher Edu…Managers, not MBA's: a hard look at the soft practice of managing and management development (2004)Managers, not MBA's: a hard l…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Developing alternative perspectives for quality in higher education (2003)Developing alternative perspe…The End of Business Schools? 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References

  • 2002The End of Business Schools? Less Success Than Meets the Eye1,853 cited
  • 2004Managers, not MBA's: a hard look at the soft practice of managing and management development1,519 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2007Service quality in higher education: The role of student expectations383 cited
  • 2009Comparing alternative instruments to measure service quality in higher education338 cited
  • 2004Service quality in Higher Education using an enhanced SERVQUAL approach329 cited
  • 2007A framework for implementing TQM in higher education programs290 cited
  • 2007Are students customers? TQM and marketing perspectives288 cited
  • 2007Students’ perceptions of teaching quality in higher education: the perspective of currently enrolled students269 cited
  • 2003Developing alternative perspectives for quality in higher education248 cited
  • 2005A history and critique of quality evaluation in the UK211 cited
  • 2006Measuring service quality in higher education: three instruments compared196 cited
  • 2006A systems approach to program evaluation model for quality in higher education178 cited
  • 2006Evaluating quality management in university departments175 cited

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  • 2005Continuous improvement framework: implications for academia142 cited
  • 2005Using kaizen to improve graduate business school degree programs140 cited
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