Case Studies in Performance Improvement

Abstract

The Problem and the Solution. Studying performance improvement in complex and dynamic organizations is challenging As a result, studies are limited and authors often do not report them in the literature for fear of being criticized Much knowledge is lost Case studies examine organizational life as it exists They describe organizations and the behavior of people as they occur and provide a deeper understanding of what is actually going on They allow us to learn through the experience of other organizations so we can avoid the uncertainty of trying to improve performance through trial and error

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