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Customer knowledge management and the strategies of social software

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References

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2013Customer knowledge management via social media: the case of Starbucks316 cited

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2014

CRM to social CRM: the integration of new technologies into customer relationship management

262 cited

2016Incentives for knowledge sharing: impact of organisational culture and information technology35 cited

2016The effect of online social networks and competency-based management on innovation capability33 cited

2023Digital Transformation and Firm Performance32 cited

2019Characteristics of organizational culture in stimulating service innovation and performance24 cited

2020Perceived service innovation in non-profit sports clubs: the antecedents and consequence23 cited

2013Doskonalenie zarządzania procesami biznesowymi w organizacji z wykorzystaniem modeli dojrzałości i technologii informacyjno-komunikacyjnych23 cited

2015Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management15 cited

2017Use of Information and Communication Technologies for Knowledge Sharing by Polish and UK-Based Prosumers12 cited

2013Creating Knowledge within a C-Business Context: A Customer Knowledge Management View11 cited

2016Collaboration in the consulting industry8 cited

2016A study on the correlations among internal marketing, organizational member interaction, and organizational performance of an organization4 cited

2023The impact of organizational commitment on knowledge management processes in project-based organizations with the mediating role of employee motivation2 cited