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What does value mean in business‐to‐business professional services?

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References

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1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
1970Marketing Research3,552 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1982Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition2,823 cited
1995The Comparative Advantage Theory of Competition2,727 cited
1990Causal Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage2,693 cited
1991Product development performance: strategy, organization, and management in the world auto industry2,389 cited

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1996The value concept and relationship marketing2,180 cited

1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited

Cited by

1999Value Strategy Rather Than Quality Strategy131 cited
2005Determinants of Customer Benefits in Business-to-Business Markets: A Cross-Cultural Comparison131 cited
2007The Contribution of Business Associations to SMEs109 cited
2008Client-perceived performance and value in professional B2B services: An international perspective104 cited
2008Customer value creation in professional service relationships: the case of credence goods87 cited
2008Contemporary marketing in professional services78 cited
2020Developing and leveraging platforms in a traditional industry: An orchestration and co-creation perspective77 cited
2020Customer Success Management: The next evolution in customer management practice?73 cited
2012Reviewing and conceptualising customer-perceived value70 cited
2015Are knowledge intensive business services really co-produced? Overcoming lack of customer participation in KIBS66 cited
2019Enhancing value co-creation in professional service projects: The roles of professionals, clients and their effective interactions65 cited
2021An ecosystem perspective synthesis of co-creation research61 cited
2017Customer participation in knowledge intensive business services: Perceived value outcomes from a dyadic perspective58 cited
2007Retailers' different value perceptions of mobile advertising service57 cited
2015B2B relationship calculus: quantifying resource effects in service-dominant logic53 cited
2001Exploring the market potential and bundling of business association services53 cited