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Retail service quality in small retail sector: the Indian experience
16 references·7 citing·32 second hop
Retail service quality in small retail sector: the Indian experience (2013)Retail service quality in small retail se…Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006)Hedonic and utilitarian shopp…The perceived service quality concept – a mistake? (2001)The perceived service quality…A reliable and valid measurement scale for the perceived service quality of banks (2000)A reliable and valid measurem…The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)The role of perceived risk in…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…Measuring the hedonic and utilitarian sources of consumer attitudes (1991)Measuring the hedonic and uti…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…The impact of grocery retail superstores location on the customer’s perceived quality of servicescape in Jordan (2020)The impact of grocery retail …Organizing the Unorganized Lifestyle Retailers in India: An Integrated Framework (2020)Organizing the Unorganized Li…The Influence of Marketing Mix Factors in Purchasing Decision for Wooden Furniture Case of Furnimart Bogor (2019)The Influence of Marketing Mi…Service Quality Influence Customer Satisfaction and Loyalty (2019)Service Quality Influence Cus…Understanding service quality: insights from the literature (2018)Understanding service quality…SERVICE QUALITY ANALYSIS OF TWO OF THE LARGEST RETAIL CHAINS WITH MINIMART CONCEPT IN INDONESIA (2018)SERVICE QUALITY ANALYSIS OF T…Impact of service quality on satisfaction and loyalty at manufacturer-distributor dyad (2018)Impact of service quality on …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Specification Tests in Econometrics (1978)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1991Measuring the hedonic and utilitarian sources of consumer attitudes2,211 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited
  • 2006Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes

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969 cited
  • 2001The perceived service quality concept – a mistake?491 cited
  • 2000A reliable and valid measurement scale for the perceived service quality of banks469 cited
  • Cited by

    • 2018Understanding service quality: insights from the literature62 cited
    • 2020Organizing the Unorganized Lifestyle Retailers in India: An Integrated Framework30 cited
    • 2018Impact of service quality on satisfaction and loyalty at manufacturer-distributor dyad26 cited
    • 2019Service Quality Influence Customer Satisfaction and Loyalty25 cited
    • 2018SERVICE QUALITY ANALYSIS OF TWO OF THE LARGEST RETAIL CHAINS WITH MINIMART CONCEPT IN INDONESIA24 cited
    • 2019The Influence of Marketing Mix Factors in Purchasing Decision for Wooden Furniture Case of Furnimart Bogor16 cited
    • 2020The impact of grocery retail superstores location on the customer’s perceived quality of servicescape in Jordan14 cited