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Enfranchisement of Service Workers
3 references·10 citing·55 second hop
Enfranchisement of Service Workers (1991)Enfranchisement of Service WorkersParticipation, Productivity, and the Firm's Environment (1990)Participation, Productivity, …UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)UNTANGLING THE RELATIONSHIPS …The Relationship Between Organizational Structure and Organizational Control (1977)The Relationship Between Orga…Alleviating job stress to improve service employee work affect: the influence of rewarding (2017)Alleviating job stress to imp…Determinants of intention to leave a non‐managerial job in the fast‐food industry of West Malaysia (2011)Determinants of intention to …Destroying the village to save it: corporate social responsibility, labour relations, and the rise and fall of American hegemony (2010)Destroying the village to sav…Internal relationships (2006)Internal relationshipsA process model of discretionary service behavior (2001)A process model of discretion…Antecedents and consequences of role stress of retail sales persons (2000)Antecedents and consequences …A citizen's critique of relationship marketing in risk society (2000)A citizen's critique of relat…Role Stress in After-Sales Service Management (1999)Role Stress in After-Sales Se…The role of employee commitment and trust in service relationships (1996)The role of employee commitme…Empowerment, the Cornerstone of Quality: Empowering Management in Innovative Organizations in the 1990s (1992)Empowerment, the Cornerstone …The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Social Learning Theory. (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms (2000)Understanding the emotional labor process: a control theory perspective (2003)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)An Examination of Consumer Decision Making for a Common Repeat Purchase Product (1984)How can managers reduce employee intention to quit? (2004)Westernization of Asian diets and the transformation of food systems: Implications for research and policy (2006)Understanding Employee Delight and Voice From the Internal Marketing Perspective (2014)The Effect of Psychological Contract Breach and Workload on Intention to Leave: Mediating Role of Job Stress (2016)Psychological and formal employment contracts, workplace attitudes and employees’ turnover intentions: Causal and boundary inferences in the hotel industry (2022)Significance tests and goodness of fit in the analysis of covariance structures. (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The role of organizational service climate in generating control and empowerment among workers and customers (2002)Stress and Coping: A Study of Project Managers in a Large ICT Organization (2006)Climate perceptions and the customer orientation of frontline service employees (2010)Coefficient Alpha and the Internal Structure of Tests (1951)Comparative fit indexes in structural models. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Employee commitment in retail banking: identifying and exploring hidden dangers (1999)Analysing the Commitment – Service Quality Relationship: A Comparative Study of Retail Banking Call Centres and Branches (2003)What are the Drivers for Innovative Behavior in Frontline Jobs? A Study of the Hospitality Industry in Norway (2011)In Search of Excellence: Lessons from America's Best-Run Companies. (1983)The Empowerment Process: Integrating Theory and Practice (1988)Juran on Leadership For Quality (1989)Management and Empowerment Programmes (2000)Which management practices are contributory to service quality? (2008)RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE (2012)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)Risk Society, Towards a New Modernity (1994)Relationships and technology: strategic implications (2002)Emerging perspectives on customer relationships, interactions and loyalty in Irish retail financial services (2006)Performing a strategy's world: How redesigning customers made relationship banking possible (2017)A Theory of Justice (1971)Production, Information Costs and Economic Organization (1996)Strategic management a stakeholder approach (2010)Generous in victory? American managerial autonomy, labour relations and the invention of Corporate Social Responsibility (2011)What comes around: the early 20th century American roots of legitimating corporate social responsibility (2013)Corporate social irresponsibility: What we know and what we need to know (2022)Theory Z: How American business can meet the Japanese challenge (1981)Corporate takeovers: causes and consequences (1989)What Works at Work: Overview and Assessment (1996)Do "High-Performance" Work Practices Improve Establishment-Level Outcomes? (2001)Producing sustainable competitive advantage through the effective management of people (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Dysfunctional customer behavior: conceptualization and empirical validation (2019)Role Stress and Prosocial Service Behavior of Hotel Employees: A Moderated Mediation Model of Job Satisfaction and Social Support (2021)Working with AI: can stress bring happiness? (2022)Substitutes for leadership: Their meaning and measurement (1978)Reconceptualizing the Determinants of Risk Behavior (1992)HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)
this work references cited by second hop

References

  • 1977The Relationship Between Organizational Structure and Organizational Control1,125 cited
  • 1988UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.605 cited
  • 1990Participation, Productivity, and the Firm's Environment596 cited

Cited by

  • 1996The role of employee commitment and trust in service relationships95 cited
  • 1992Empowerment, the Cornerstone of Quality: Empowering Management in Innovative Organizations in the 1990s94 cited
  • 2010Destroying the village to save it: corporate social responsibility, labour relations, and the rise and fall of American hegemony74 cited
  • 2000Antecedents and consequences of role stress of retail sales persons70 cited
  • 2011Determinants of intention to leave a non‐managerial job in the fast‐food industry of West Malaysia61 cited
  • 2017Alleviating job stress to improve service employee work affect: the influence of rewarding49 cited
  • 2000A citizen's critique of relationship marketing in risk society40 cited
  • 2006Internal relationships38 cited
  • 1999Role Stress in After-Sales Service Management27 cited
  • 2001A process model of discretionary service behavior20 cited

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