Herzberg's Proposals and Their Applicability To the Hotel Industry

Leonidas Chitiris

28 citations0/0 files storedJournal of Hospitality & Tourism Research

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Human Behavior and Motivation Employee Performance and Management Employee Performance and Motivation

Abstract

Two implications of Herzberg's Two-Factor theory were derived and tested empirically, using data obtained from 287 people employed by twenty hotels in Greece. The results supported the hypothesis that when the organization does not allow workers the opportunity to satisfy most of their needs, hygiene factors become powerful sources of motivation, leading to improved performance and thus to productivity. On the other hand, very little contribution to productivity is due to motivators. The findings were interpreted in terms of the employment conditions in Greek hotel industry.

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References

2017The Motivation to Work 2017Journal of Applied Psychology 1984Organizational behavior and human performance 1967Factors contributing to job satisfaction and job dissatisfaction in six occupational groups 1965Comparative Work Value Systems 1967AN ANALYSIS OF STUDIES CRITICAL OF THE MOTIVATOR‐HYGIENE THEORY1 1966Are Herzberg's motivators and hygienes unidimensional?1963MOTIVATIONAL FACTORS AMONG SUPERVISORS IN THE UTILITY INDUSTRY1

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