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Customer relationship management: the case of a European bank
16 references·11 citing·26 second hop
Customer relationship management: the case of a European bank (2005)Customer relationship management: the cas…Qualitative Data Analysis (2008)Qualitative Data AnalysisCase Study Research (2004)Case Study ResearchService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Introduction to Social Research: Quantitative and Qualitative Approaches (1998)Introduction to Social Resear…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Social Research Methods: Qualitative and Quantitative Approaches (1991)Social Research Methods: Qual…Qualitative evaluation and research methods (1990)Qualitative evaluation and re…Building Theories from Case Study Research (1989)Building Theories from Case S…Naturalistic inquiry (1985)Naturalistic inquiryCase Study Research: Design and Methods (1984)Case Study Research: Design a…The role of spinoffs and tradeoffs of business-driven sustainable development in the marketplace (2020)The role of spinoffs and trad…How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry (2020)How CRM Components Impact Cus…A Decision Framework for Cloud Service Selection for SMEs: AHP Analysis (2014)A Decision Framework for Clou…Extending customer relationship management: from empowering firms to empowering customers (2013)Extending customer relationsh…Customer relationship management: the evolving role of customer data (2013)Customer relationship managem…Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance (2013)Adoption of Customer Relation…The mediating effects of first call resolution on call centers’ performance (2011)The mediating effects of firs…SEGMENTASI NASABAH TABUNGAN MIKRO BERDASARKAN RECENCY, FREQUENCY, DAN MONETARY : KASUS BANK BRI (2011)SEGMENTASI NASABAH TABUNGAN M…Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan (2009)Customer Relationship Managem…The role of insight teams in integrating diverse marketing information management techniques (2008)The role of insight teams in …Data mining tools: a CRM perspective (2008)Data mining tools: a CRM pers…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Thematic Analysis (2017)
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2,332 cited

Cited by

  • 2013Customer relationship management: the evolving role of customer data55 cited
  • 2008The role of insight teams in integrating diverse marketing information management techniques40 cited
  • 2013Extending customer relationship management: from empowering firms to empowering customers36 cited
  • 2013Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance26 cited
  • 2011The mediating effects of first call resolution on call centers’ performance21 cited
  • 2009Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan20 cited
  • 2020How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry20 cited
  • 2014A Decision Framework for Cloud Service Selection for SMEs: AHP Analysis13 cited
  • 2008Data mining tools: a CRM perspective12 cited
  • 2011SEGMENTASI NASABAH TABUNGAN MIKRO BERDASARKAN RECENCY, FREQUENCY, DAN MONETARY : KASUS BANK BRI10 cited
  • 2020The role of spinoffs and tradeoffs of business-driven sustainable development in the marketplace8 cited