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ISO certification in the tour operator sector
16 references·4 citing·44 second hop
ISO certification in the tour operator sector (2011)ISO certification in the tour operator se…Prioritizing service quality dimensions (2007)Prioritizing service quality …The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector (2005)The role of expectations in t…The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison (2004)The Measurement of Service Qu…Service quality dimensions: an examination of Grönroos’s service quality model (2004)Service quality dimensions: a…The case for ISO 9000 (2003)The case for ISO 9000Mapping service quality in the tourism industry (2003)Mapping service quality in th…Does ISO 9000 certification improve business performance? (2003)Does ISO 9000 certification i…ISO 9000 series ‐ Certification and performance (2001)ISO 9000 series ‐ Certificati…An empirical study of the ISO 9000 standards’ contribution towards total quality management (2001)An empirical study of the ISO…The impact of demand fluctuation on the quality of service: a tourism industry example (2000)The impact of demand fluctuat…The Relationship between ISO 9000 and Business Performance: Does Registration Really Matter? (1999)The Relationship between ISO …Smaller enterprises’ experiences with ISO 9000 (1998)Smaller enterprises’ experien…The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)The business value of quality…Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions (1992)Factors Affecting Customer Ev…Dimensions of Choice: A Qualitative Approach to Recreation, Parks, and Leisure Research (1991)Dimensions of Choice: A Quali…Case Study Research: Design and Methods (1984)Case Study Research: Design a…How quality management can enhance performance? A model of relationships mediated by innovation (2021)How quality management can en…Internalization of Quality Management Standards: A Literature Review (2019)Internalization of Quality Ma…Union is strength (2017)Union is strengthInternal and external drivers for quality certification in the service industry: Do they have different impacts on success? (2013)Internal and external drivers…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourism : A Community Approach (1985)Service management and marketing: managing the moments of truth in service competition (1990)An Investigation of Differences in Residents' Perceptions on the Sunshine Coast: Tourism Impacts and Demographic Variables (2009)Promoting work engagement in the hotel sector: review and analysis (2019)Conceptualising co-created transformative tourism experiences: A systematic narrative review (2021)The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence (1989)Total quality management as competitive advantage: A review and empirical study (1995)Quantifying the causes and costs of rework in construction (2000)INTERNATIONAL DIFFUSION OF ISO 14000 CERTIFICATION (2001)ISO 9001 certification research: questions, answers and approaches (2009)The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)A study of the relationship between quality management practices and performance in small businesses (1999)The association between ISO 9000 certification and financial performance (2005)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative measures of service quality: a review (2008)Service quality, emotional satisfaction, and behavioural intentions (2009)Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards (1997)Quality Management (2002)Benefits of the ISO 9001 and ISO 14001 standards: A literature review (2012)Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry (2012)Benefits of management systems integration: a literature review (2015)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Service Quality Model and its Marketing Implications (1984)The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)Examining the Mediating Role of Experience Quality in a Model of Tourist Experiences (2004)Tourism supply chain management: A new research agenda (2009)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)Factors influencing tourists' revisit intentions (2010)Negotiation of Leisure Constraints by Junior-High and High-School Students: An Exploratory Study (1995)A Content Analysis of Ecotourism Definitions (2001)Determinants of Active Leisure for Women with Young Children—an “Ethic of Care” Prevails (2005)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies (2007)ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited (2009)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2004Service quality dimensions: an examination of Grönroos’s service quality model603 cited
  • 1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
  • 2001ISO 9000 series ‐ Certification and performance334 cited
  • 1991Dimensions of Choice: A Qualitative Approach to Recreation, Parks, and Leisure Research301 cited
  • 1998Smaller enterprises’ experiences with ISO 9000291 cited
  • 2003Does ISO 9000 certification improve business performance?246 cited
  • 1992Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions230 cited
  • 2000The impact of demand fluctuation on the quality of service: a tourism industry example216 cited
  • 2004The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison215 cited
  • 2003Mapping service quality in the tourism industry209 cited
  • 2001An empirical study of the ISO 9000 standards’ contribution towards total quality management209 cited
  • 2005The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector199 cited
  • 2007Prioritizing service quality dimensions179 cited

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  • 1999The Relationship between ISO 9000 and Business Performance: Does Registration Really Matter?169 cited
  • 2003The case for ISO 9000153 cited
  • Cited by

    • 2013Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?49 cited
    • 2017Union is strength36 cited
    • 2019Internalization of Quality Management Standards: A Literature Review34 cited
    • 2021How quality management can enhance performance? A model of relationships mediated by innovation23 cited