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An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process
16 references·3 citing·37 second hop
An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process (2005)An Evaluation System for IT Outsourcing C…Information systems outsourcing (2004)Information systems outsourci…Alliance Management as a Source of Competitive Advantage (2002)Alliance Management as a Sour…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct (2000)Measuring the Flexibility of …STRATEGIC OUTSOURCING: LEVERAGING KNOWLEDGE CAPABILITIES (1999)STRATEGIC OUTSOURCING: LEVERA…The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions (1996)The Effect of Service Quality…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…How to manage an IT outsourcing alliance (1995)How to manage an IT outsourci…How to Make a Decision: The Analytic Hierarchy Process (1994)How to Make a Decision: The A…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect (1992)Diffusion of Information Tech…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…User Involvement and MIS Success: A Review of Research (1984)User Involvement and MIS Succ…The measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Information systems outsourcing satisfaction: some explanatory factors (2015)Information systems outsourci…The IT Compensation Challenge: Theorizing the Balance Among Multi-Level Internal and External Uncertainties (2014)The IT Compensation Challenge…Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process (2008)Selecting a marketing strateg…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)11 Evidence in Management and Organizational Science: Assembling the Field’s Full Weight of Scientific Knowledge Through Syntheses (2008)\nThe use of partial least squares path modeling in international marketing (2009)The use of partial least squares path modeling in international marketing (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Relationship Marketing Outcomes (2002)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Satisfaction: a behavioral perspective on the consumer (2010)Coefficient Alpha and the Internal Structure of Tests (1951)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Validation Guidelines for IS Positivist Research (2004)Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s. (1964)Task-Technology Fit and Individual Performance (1995)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm resources and sustained competitive advantage (2004)The Effect of General and Partner-Specific Alliance Experience on Joint R&D Project Performance (2005)The legitimacy of strategic alliances: an institutional perspective (2006)Absorptive Capacity, Environmental Turbulence, and the Complementarity of Organizational Learning Processes (2009)The Analytic Hierarchy Process—An Exposition (2001)Decision making — the Analytic Hierarchy and Network Processes (AHP/ANP) (2004)Destination Competitiveness: An Analysis of Determinant Attributes (2010)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • 1994How to Make a Decision: The Analytic Hierarchy Process2,189 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 2002Alliance Management as a Source of Competitive Advantage1,433 cited
  • 2004Information systems outsourcing1,381 cited
  • 1984User Involvement and MIS Success: A Review of Research1,318 cited
  • 1996The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions917 cited
  • 1999STRATEGIC OUTSOURCING: LEVERAGING KNOWLEDGE CAPABILITIES906 cited
  • 2000Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct746 cited
  • 1995How to manage an IT outsourcing alliance

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674 cited
  • 1992Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect585 cited
  • Cited by

    • 2008Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process53 cited
    • 2015Information systems outsourcing satisfaction: some explanatory factors24 cited
    • 2014The IT Compensation Challenge: Theorizing the Balance Among Multi-Level Internal and External Uncertainties16 cited