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The Tonya Harding controversy: An analysis of image restoration strategies

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2018A Model of Neutralization Techniques210 cited
2012Sports fans as crisis communicators on social media websites148 cited
2005Jayson Blair, The New York Times, and Paradigm Repair119 cited
2002Blowout!: Firestone’s image restoration campaign117 cited
1999Queen Elizabeth's image repair discourse: Insensitive royal or compassionate queen?

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1999ValuJet flight 592: Crisis communication theory blended and extended106 cited

2012Nonprofit in Crisis: An Examination of the Applicability of Situational Crisis Communication Theory102 cited

2019Refuting fake news on social media: nonprofits, crisis response strategies and issue involvement99 cited

2013From Yellow to Blue95 cited

2013“May No Act of Ours Bring Shame”94 cited

2008The image repair strategies of Terrell Owens91 cited

2000Revisiting the theory of image restoration strategies90 cited

2009An Investigation into the Role of Image Repair Theory in Strategic Conflict Management77 cited

2013The Role of Identification in Giving Sense to Unethical Organizational Behavior69 cited

2011Analysis of the image repair discourse in the Michael Phelps controversy68 cited

2009Defying a Reputational Crisis – Cadbury's Salmonella Scare: Why are Customers Willing to Forgive and Forget?61 cited