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Providers and Staff Respond to Medicaid Managed Care: The Unintended Consequences of Reform in New Mexico
16 references·0 citing·39 second hop
Providers and Staff Respond to Medicaid Managed Care: The Unintended Consequences of Reform in New Mexico (2005)Providers and Staff Respond to Medicaid M…Street-Level Bureaucracy (2017)Street-Level BureaucracyThe Anthropology of Welfare “Reform”: New Perspectives on U.S. Urban Poverty in the Post-Welfare Era (2003)The Anthropology of Welfare “…Health Care Disparities (2003)Health Care DisparitiesThe New poverty studies: the ethnography of power, politics, and impoverished people in the United States (2002)The New poverty studies: the …Managed Care or Managed Inequality? A Call for Critiques of Market‐Based Medicine (2002)Managed Care or Managed Inequ…The Agency of Welfare Workers: Negotiating Devolution, Privatization, and the Meaning of Self‐Sufficiency (2001)The Agency of Welfare Workers…Strategic segmentation in front-line services: matching customers, employees and human resource systems (2000)Strategic segmentation in fro…Creating a Caring Society (2000)Creating a Caring SocietyMedicaid (1999)MedicaidEmotional Labor in Service Work (1999)Emotional Labor in Service Wo…Women in the American welfare trap (1997)Women in the American welfare…The dynamics of service: Reflections on the changing nature of customer-provider interactions (1996)The dynamics of service: Refl…Putting Power in the Anthropology of Bureaucracy: The Immigration and Naturalization Service at the Mexico-United States Border (1995)Putting Power in the Anthropo…The Marketplace in Health Care Reform -- The Demographic Limitations of Managed Competition (1993)The Marketplace in Health Car…The condition of postmodernity: an enquiry into the origins of cultural change (1990)The condition of postmodernit…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Zero defections: quality comes to services. (1990)The machine that changed the world (1992)Marketing management: analysis. planning. implementation and control (2000)The viability of alternative call centre production models (2002)‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres (2003)HR strategy and competitive advantage in the service sector (2003)Labor and Monopoly Capital (1974)Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century. (1976)The Managed Hand (2003)Emotional Labor and Organized Emotional Care (2006)Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation† (2008)The Condition of Postmodernity: An Enquiry into the Origins of Cultural Change (1991)Flexible Citizenship: The Cultural Logics of Transnationality (2001)Towards a critical policy ethnography: lessons from fieldwork on welfare control in France (2009)Approaching Public Action from an Ethnographic Angle (2012)Stigma, housing and identity after prison (2018)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)NEGOTIATING ORDER IN PATROL WORK: AN ECOLOGICAL THEORY OF POLICE RESPONSE TO DEVIANCE* (1997)From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)The Politics of Public Service Bargains (2006)Policy failure and the policy-implementation gap: can policy support programs help? (2019)Migrant “Illegality” and Deportability in Everyday Life (2002)Is Good Policy Unimplementable? Reflections on the Ethnography of Aid Policy and Practice (2004)Why Border Enforcement Backfired (2016)Discrimination and racial disparities in health: evidence and needed research (2008)Implicit Racial/Ethnic Bias Among Health Care Professionals and Its Influence on Health Care Outcomes: A Systematic Review (2015)Racism and Health: Evidence and Needed Research (2019)Love Labour as a Distinct and Non-Commodifiable Form of Care Labour (2007)Rethinking Care Ethics: On the Promise and Potential of an Intersectional Analysis (2014)Trusted strangers: Carework platforms’ cultural entrepreneurship in the on-demand economy (2018)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)INTERROGATING RACISM: Toward an Antiracist Anthropology (2005)Is China Becoming Neoliberal? (2008)ON AFFECTIVE LABOR IN POST-FORDIST ITALY (2011)blurred boundaries: the discourse of corruption, the culture of politics, and the imagined state (1995)After Ant: Complexity, Naming and Topology (1999)In the Social Factory? (2008)
this work references cited by second hop

References

  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1990The condition of postmodernity: an enquiry into the origins of cultural change4,781 cited
  • 2003Health Care Disparities4,524 cited
  • 2017Street-Level Bureaucracy686 cited
  • 1995Putting Power in the Anthropology of Bureaucracy: The Immigration and Naturalization Service at the Mexico-United States Border353 cited
  • 1999Emotional Labor in Service Work285 cited
  • 2000Creating a Caring Society253 cited
  • 2000Strategic segmentation in front-line services: matching customers, employees and human resource systems241 cited
  • 2002The New poverty studies: the ethnography of power, politics, and impoverished people in the United States213 cited
  • 2003The Anthropology of Welfare “Reform”: New Perspectives on U.S. Urban Poverty in the Post-Welfare Era206 cited
  • 1993The Marketplace in Health Care Reform -- The Demographic Limitations of Managed Competition165 cited
  • 2002Managed Care or Managed Inequality? A Call for Critiques of Market‐Based Medicine147 cited
  • 1996The dynamics of service: Reflections on the changing nature of customer-provider interactions146 cited
  • 2001The Agency of Welfare Workers: Negotiating Devolution, Privatization, and the Meaning of Self‐Sufficiency119 cited

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  • 1999Medicaid84 cited
  • 1997Women in the American welfare trap83 cited
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