Development of facilities management in Malaysia

Syahrul Nizam Kamaruzzaman · Emma Marinie Ahmad Zawawi

104 citations0/0 files storedJournal of Facilities Management

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Facilities and Workplace Management BIM and Construction Integration Real estate and construction management

Abstract

Purpose This paper aims to provide better understanding of the practices and experiences of facilities management (FM) in Malaysia. Design/methodology/approach The paper discusses contemporary roles, issues and future challenges facing FM in Malaysia. It also reviews other western countries where FM is better and more effectively managed. In addition, the paper generates ideas on the future plans and strategies for the development of FM in Malaysia. Findings The paper finds that Malaysia still lacks a maintenance and facilities culture. Many things need to be established in order to satisfy both the public and private sectors. Out‐sourcing is identified as one of the best options for FM in Malaysia, which may involve more companies, with more contracts being tendered out. Originality/value This literature review offers insight into FM in Malaysia. It is suggests that more technical expertise in this field should be encouraged in order to improve the status of FM in the country.

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References

1997Facilities Management: Towards Best Practice 2000Untangling the tangibles: 'physical evidence' and customer satisfaction in local authority leisure centres 2003Committed to quality: the use of quality schemes in UK public leisure services

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