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How emotional intelligence can improve management performance
4 references·16 citing·37 second hop
How emotional intelligence can improve management performance (2004)How emotional intelligence can improve ma…Working with Emotional Intelligence (1999)Working with Emotional Intell…The emotional intelligence of leaders (1998)The emotional intelligence of…The Balanced Scorecard (1998)The Balanced ScorecardEmotional Intelligence at Work (1997)Emotional Intelligence at WorkDo the Project Manager’s Soft Skills Matter? Impacts of the Project Manager’s Emotional Intelligence, Trustworthiness, and Job Satisfaction on Project Success (2022)Do the Project Manager’s Soft…Emotional intelligence and job performance in the hospitality industry: a meta-analytic review (2021)Emotional intelligence and jo…Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy (2021)Do Emotions Sell? The Impact …The Impact of Job Stress on Turnover Intentions–The Moderating Role of Emotional Intelligence (2020)The Impact of Job Stress on T…Emotional intelligence: a competitive advantage for tourism and hospitality managers (2020)Emotional intelligence: a com…Understanding precedents for frontline employee turnover in luxury hotels: Emotional intelligence as a unifying factor (2018)Understanding precedents for …The Effect of Tour Leaders’ Emotional Intelligence on Tourists’ Consequences (2017)The Effect of Tour Leaders’ E…Why is employees’ emotional intelligence important? (2016)Why is employees’ emotional i…Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers (2013)Emotional Intelligence, Job S…Enhancing employee outcomes (2012)Enhancing employee outcomesEmotional intelligence and emotional labor acting strategies among frontline hotel employees (2012)Emotional intelligence and em…The cascading affective consequences of exercise among hotel workers (2011)The cascading affective conse…Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors (2011)Hospitality service employees…A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation (2011)A short-form measure for asse…Emotional intelligence at work: links to conflict and innovation (2007)Emotional intelligence at wor…Emotional and interpersonal competencies and leader development (2007)Emotional and interpersonal c…Leadership and Performance beyond Expectations (1987)Emotional Intelligence (1990)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Managerial Leadership Style and Employee Commitment: Evidence from the Financial Sector (2019)Organizational resilience and employee performance in COVID-19 pandemic: the mediating effect of emotional intelligence (2021)Revisiting the emotional intelligence and transformational leadership debate: (How) does emotional intelligence matter to effective leadership? (2021)Culture's Consequences: International Differences in Work-Related Values. (1983)Emotions in Leadership Development: A Critique of Emotional Intelligence (2008)Improving employees' job satisfaction and innovation performance using conflict management (2012)Emotional intelligence, conflict management styles, and innovation performance (2015)What is Emotional Intelligence? (2015)The expression of the emotions in man and animals. (1872)Childhood and adolescent antecedents of social skills and leadership potential in adulthood: Temperamental approach/withdrawal and extraversion (2011)Leadership and emotion management for complex tasks: Different emotions, different strategies (2012)Emotional intelligence and leadership: insights for leading by feeling in the future of work (2023)Review of Psychometric theory (2nd ed.). (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Job Burnout (2001)Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis (2020)Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism (2021)The Structure of Coping (1978)Assessing coping strategies: A theoretically based approach. (1989)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities (2019)The impact of emotional intelligence, employee empowerment and cultural intelligence on commercial bank employees’ job satisfaction (2021)The effects of leader and follower emotional intelligence on performance and attitude (2002)TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications" (2004)The Bar-On model of emotional-social intelligence (ESI). (2006)The relationship between emotional intelligence and work attitudes, behavior and outcomes (2003)The key to employability: developing a practical model of graduate employability (2007)Competencies in the 21st century (2008)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Value Maximisation, Stakeholder Theory, and the Corporate Objective Function (2001)Educational Policy on Emotional Intelligence: Does It Make Sense? (2000)Exploring the relationship between perceived emotional intelligence, coping, social support and mental health in nursing students (2007)Emotional Intelligence (2011)
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References

  • 1999Working with Emotional Intelligence6,248 cited
  • 1998The Balanced Scorecard2,187 cited
  • 1998The emotional intelligence of leaders1,180 cited
  • 1997Emotional Intelligence at Work331 cited

Cited by

  • 2012Emotional intelligence and emotional labor acting strategies among frontline hotel employees153 cited
  • 2007Emotional intelligence at work: links to conflict and innovation136 cited
  • 2007Emotional and interpersonal competencies and leader development122 cited
  • 2012Enhancing employee outcomes118 cited
  • 2011Hospitality service employees’ coping styles: The role of emotional intelligence, two basic personality traits, and socio-demographic factors99 cited
  • 2016Why is employees’ emotional intelligence important?82 cited
  • 2013Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers71 cited
  • 2021Emotional intelligence and job performance in the hospitality industry: a meta-analytic review69 cited
  • 2020Emotional intelligence: a competitive advantage for tourism and hospitality managers67 cited
  • 2017The Effect of Tour Leaders’ Emotional Intelligence on Tourists’ Consequences62 cited
  • 2011A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

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60 cited
  • 2021Do Emotions Sell? The Impact of Emotional Expressions on Sales in the Space‐Sharing Economy53 cited
  • 2022Do the Project Manager’s Soft Skills Matter? Impacts of the Project Manager’s Emotional Intelligence, Trustworthiness, and Job Satisfaction on Project Success35 cited
  • 2011The cascading affective consequences of exercise among hotel workers33 cited
  • 2020The Impact of Job Stress on Turnover Intentions–The Moderating Role of Emotional Intelligence28 cited
  • 2018Understanding precedents for frontline employee turnover in luxury hotels: Emotional intelligence as a unifying factor28 cited