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Front Line Work In the ‘New Model Service Firm’: Australian and Japanese Comparisons
16 references·3 citing·32 second hop
Front Line Work In the ‘New Model Service Firm’: Australian and Japanese Comparisons (1996)Front Line Work In the ‘New Model Service…The Knowledge-Creating Company (1998)The Knowledge-Creating CompanyThe Knowledge-Creating Company (1995)The Knowledge-Creating CompanyA Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…Tightening the Iron Cage: Concertive Control in Self-Managing Teams (1993)Tightening the Iron Cage: Con…Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry (1992)Intelligent Enterprise: A Kno…The service-driven service company. (1991)The service-driven service co…Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning and C…Informal and incidental learning in the workplace (1990)Informal and incidental learn…In The Age of the Smart Machine: The Future of Work and Power. (1989)In The Age of the Smart Machi…Toward Middle-Up-Down Management: Accelerating Information Creation (1988)Toward Middle-Up-Down Managem…The System of Professions (1988)The System of ProfessionsThe Economic Institutions of Capitalism (1987)The Economic Institutions of …Moments of Truth (1987)Moments of TruthA Developmental Perspective (1985)A Developmental PerspectiveUnderstanding Student Learning (1984)Understanding Student LearningIndustry and Labour (1977)Industry and LabourHuman Resource Development Systems for Customer Care Services Management in Telecommunications Companies: A Comparative Analysis of Sri Lanka and Japan (2005)Human Resource Development Sy…Technological capacitation in customer service work: a sociotechnical approach (2000)Technological capacitation in…National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom (2000)National skill-creation syste…Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization. (1978)The Social Psychology of Organizations. (1979)The Constitution of Society. Outline of the Theory of Structuration (1984)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)The Network Structure Of Social Capital (2000)Inequality Regimes (2006)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Metaphors We Live By (2003)Outline of a Theory of Practice. (1980)Organizational culture and leadership (1993)Situated Learning: Legitimate Peripheral Participation. (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Precarious Work, Insecure Workers: Employment Relations in Transition (2009)Re-Embedding Situatedness: The Importance of Power Relations in Learning Theory (2003)Workplace Learning in Context (2004)Perspectives into learning at the workplace (2008)The Impact of Classroom Evaluation Practices on Students (1988)The revised two‐factor Study Process Questionnaire: R‐SPQ‐2F (2001)University Students' Perceptions of the Learning Environment and Academic Outcomes: Implications for theory and practice (2002)The interdisciplinary study of coordination (1994)The Dynamics of Multi‐organizational Partnerships: an Analysis of Changing Modes of Governance (1998)A Stakeholder Approach to Strategic Management (2005)The “Actors” of Modern Society: The Cultural Construction of Social Agency (2000)Educational Policy and Accreditation Standards (2001)The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals (2013)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
this work references cited by second hop

References

  • 1995The Knowledge-Creating Company17,992 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
  • 1998The Knowledge-Creating Company14,621 cited
  • 1991Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation8,397 cited
  • 1988The System of Professions7,723 cited
  • 1989In The Age of the Smart Machine: The Future of Work and Power.3,254 cited
  • 1984Understanding Student Learning2,377 cited
  • 1993Tightening the Iron Cage: Concertive Control in Self-Managing Teams2,250 cited
  • 1990Informal and incidental learning in the workplace1,420 cited
  • 1987The Economic Institutions of Capitalism1,305 cited
  • 1992Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry1,078 cited
  • 1977Industry and Labour814 cited
  • 1987Moments of Truth614 cited
  • 1988Toward Middle-Up-Down Management: Accelerating Information Creation470 cited
  • 1991The service-driven service company.452 cited
  • 1985A Developmental Perspective448 cited

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Cited by

  • 2000National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom55 cited
  • 2000Technological capacitation in customer service work: a sociotechnical approach6 cited
  • 2005Human Resource Development Systems for Customer Care Services Management in Telecommunications Companies: A Comparative Analysis of Sri Lanka and Japan1 cited