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The Structure of Consumers' Satisfaction: Cross-product Comparisons · Study

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ArticleThe Structure of Consumers' Satisfaction: Cross-product Comparisons

R. Neil Maddox1982

Article1982

The Structure of Consumers' Satisfaction: Cross-product Comparisons

29 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Patient Satisfaction in Healthcare

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References

1971Book Review: The Theory of Buyer Behavior 1970Applied factor analysis 1969The measurement of satisfaction in work and retirement: A strategy for the study of attitudes.1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance 1960The Marketing Revolution 1969International Encyclopedia of the Social Sciences 1977Consumer satisfaction: Concept and measurement 1971Managerial Analysis in Marketing

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2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2006The effects of utilitarian and hedonic online shopping value on consumer preference and intentions 2002Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service 1992Measuring Customer Satisfaction: Fact and Artifact 1986The Role of Customer Service In Determining Customer Satisfaction

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Year1982

Typearticle

Published1982-01-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations29

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/bf02721898

openalex_workW2071644336

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1991Determinants of Consumer Satisfaction/Dissatisfaction towards Dispute Settlements in Singapore