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Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests
16 references·16 citing·41 second hopsampled
Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests (2010)Managing Service Expectations in Online M…Determinants of retail patronage: A meta-analytical perspective (2006)Determinants of retail patron…Implications of rational inattention (2003)Implications of rational inat…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality (2000)No Pain, No Gain: A Critical …Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction (1999)A Dynamic Model of Customers’…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…High and Declining Prices Signal Product Quality (1988)High and Declining Prices Sig…Signaling Games and Stable Equilibria (1987)Signaling Games and Stable Eq…Price and Advertising Signals of Product Quality (1986)Price and Advertising Signals…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. (1977)Belief, Attitude, Intention a…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Conjectures and Refutations: The Growth of Scientific Knowledge. (1965)Conjectures and Refutations: …Conjectures and Refutations: The Growth of Scientific Knowledge. (1964)Conjectures and Refutations: …Tackling consumer information asymmetry and perceived uncertainty for luxury re-commerce through seller signals (2024)Tackling consumer information…Uncertainty in the platform market: The information asymmetry perspective (2023)Uncertainty in the platform m…In the consumers’ eye: A mixed-method approach to understanding how VR-Content influences unbranded product quality perceptions (2022)In the consumers’ eye: A mixe…On packaging and product returns in online retail—Mailing boxes or sending signals? (2021)On packaging and product retu…Examining consumer complaints from an on-demand service platform (2021)Examining consumer complaints…Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust (2020)Signaling green: Investigatin…Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020)Extremely Negative Ratings an…A signaling theory approach to relationship recovery (2020)A signaling theory approach t…Positioning through B2B carrier signals: Understanding how service quality is communicated via websites (2018)Positioning through B2B carri…Emotions, price and quality expectations in hotel services (2016)Emotions, price and quality e…Consumer Behavior in Shopping Streets: The Importance of the Salesperson's Professional Personal Attention (2016)Consumer Behavior in Shopping…Impacts of knowledge on online brand success: an agent-based model for online market share enhancement (2015)Impacts of knowledge on onlin…The pricing of product and value-added service under information asymmetry: a product life cycle perspective (2014)The pricing of product and va…Online Price Search: Impact of Price Comparison Sites on Offline Price Evaluations (2014)Online Price Search: Impact o…Brand experience and brand implications in a multi-channel setting (2013)Brand experience and brand im…The role of expected future use in relationship‐based service retention (2011)The role of expected future u…Some International Evidence on Output-Inflation Tradeoffs. (1973)An Economic Theory of Self-Control (1977)Golden Eggs and Hyperbolic Discounting (1997)Sticky Information versus Sticky Prices: A Proposal to Replace the New Keynesian Phillips Curve (2002)Were There Regime Switches in U.S. Monetary Policy? (2006)In Search of Attention (2011)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Strategic Information Transmission (1982)Biological signals as handicaps (1990)Intrinsic and Extrinsic Motivation (2003)Incentives and Prosocial Behavior (2006)Computer Support for Knowledge-Building Communities (1994)Making knowledge the basis of a dynamic theory of the firm (1996)The relationship between corporate social responsibility and shareholder value: an empirical test of the risk management hypothesis (2008)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Design and natural science research on information technology (1995)Critical Analysis of Strategies for Determining Rigor in Qualitative Inquiry (2015)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1964Conjectures and Refutations: The Growth of Scientific Knowledge.4,197 cited
  • 1965Conjectures and Refutations: The Growth of Scientific Knowledge.4,189 cited
  • 2003Implications of rational inattention3,869 cited
  • 1987Signaling Games and Stable Equilibria3,227 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 1977Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research.2,379 cited
  • 1986Price and Advertising Signals of Product Quality2,284 cited
  • 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
  • 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited

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2006
Determinants of retail patronage: A meta-analytical perspective
732 cited
  • 1988High and Declining Prices Signal Product Quality673 cited
  • Cited by

    • 2020Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals161 cited
    • 2011The role of expected future use in relationship‐based service retention93 cited
    • 2020A signaling theory approach to relationship recovery90 cited
    • 2023Uncertainty in the platform market: The information asymmetry perspective71 cited
    • 2014Online Price Search: Impact of Price Comparison Sites on Offline Price Evaluations67 cited
    • 2024Tackling consumer information asymmetry and perceived uncertainty for luxury re-commerce through seller signals65 cited
    • 2014The pricing of product and value-added service under information asymmetry: a product life cycle perspective62 cited
    • 2021Examining consumer complaints from an on-demand service platform51 cited
    • 2015Impacts of knowledge on online brand success: an agent-based model for online market share enhancement51 cited
    • 2020Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust49 cited
    • 2022In the consumers’ eye: A mixed-method approach to understanding how VR-Content influences unbranded product quality perceptions47 cited
    • 2021On packaging and product returns in online retail—Mailing boxes or sending signals?46 cited
    • 2016Emotions, price and quality expectations in hotel services41 cited
    • 2013Brand experience and brand implications in a multi-channel setting40 cited
    • 2018Positioning through B2B carrier signals: Understanding how service quality is communicated via websites36 cited
    • 2016Consumer Behavior in Shopping Streets: The Importance of the Salesperson's Professional Personal Attention33 cited