References

• 1999The performance measurement revolution: why now and what next?1,155 cited
• 2004Benefits, obstacles, and future of six sigma approach758 cited
• 2002Critical success factors for the successful implementation of six sigma projects in organisations679 cited
• 2003Research Methods and Organization Studies671 cited
• 2005The integration of lean management and Six Sigma649 cited
• 2001Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations358 cited
• 1999Profiting from intellectual capital344 cited
• 2004Some pros and cons of six sigma: an academic perspective335 cited
• 2000THE EVOLUTION OF SIX SIGMA267 cited
• 2001Six Sigma Black Belts: What Do They Need to Know?217 cited
• 2004An exploratory study of performance measurement systems and relationships with performance results210 cited
• 2002Business performance measures and alignment impact on strategy175 cited
• 2004Improving on the six sigma paradigm133 cited
• 2004A business process change framework for examining the implementation of six sigma: a case study of Dow Chemicals120 cited
• 1995Customer satisfaction measurement and analysis using six sigma