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Determinants of Consumer Satisfaction/Dissatisfaction with the Performance of Apparel Products
14 references·3 citing·38 second hop
Determinants of Consumer Satisfaction/Dissatisfaction with the Performance of Apparel Products (1999)Determinants of Consumer Satisfaction/Dis…Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Consumer Use of Label Information In Ratings of Clothing Quality and Clothing Fashionability (1987)Consumer Use of Label Informa…Use of intrinsic and extrinsic cues to assess textile product quality* (1985)Use of intrinsic and extrinsi…Effects of Physical Quality and Brand Labeling on Perceptions of Clothing Quality (1985)Effects of Physical Quality a…The Role of Involvement in Satisfaction Processes (1983)The Role of Involvement in Sa…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Modeling Consumer Satisfaction Processes Using Experience-Based Norms (1983)Modeling Consumer Satisfactio…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Sources of consumer satisfaction with retail outlets. (1981)Sources of consumer satisfact…Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Cognitive Dissonance (1962)Cognitive DissonanceConsumers in a social network: the perception of clothing quality per gender (2017)Consumers in a social network…Unpleasant market experience and consumer complaint behavior (2010)Unpleasant market experience …Antecedents and consequences of consumer satisfaction/dissatisfaction with the performance of apparel products at purchase and after consumption: a comparison of male and female South Korean consumers (2002)Antecedents and consequences …A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)An Investigation into the Determinants of Customer Satisfaction (1982)Word of mouth: understanding and managing referral marketing (1998)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Disconfirmation of consumer expectations through product trial. (1979)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)A Rating Scale for Measuring Product/ Service Satisfaction (1980)Complaints and complaining: Functions, antecedents, and consequences. (1996)Perceived justice needs and recovery evaluation: a contingency approach (2000)The Service Provider Switching Model (SPSM) (1999)An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit (2001)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Dimentions of tourist satisfaction with a destination area (1978)Tourism motivation and expectation formation (1997)An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations (2000)Consumer perceptions of Internet retail service quality (2002)Factors influencing consumer perceptions of brand trust online (2004)The Incidence of Workplace Bullying (1997)Strategic Silence: Withholding Certification Status as a Hypocrisy Avoidance Tactic (2017)Understanding influencer marketing: The role of congruence between influencers, products and consumers (2021)
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References

  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1962Cognitive Dissonance1,421 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms966 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
  • 1981Sources of consumer satisfaction with retail outlets.380 cited
  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior367 cited
  • 1983The Role of Involvement in Satisfaction Processes146 cited
  • 1987Consumer Use of Label Information In Ratings of Clothing Quality and Clothing Fashionability83 cited
  • 1985Effects of Physical Quality and Brand Labeling on Perceptions of Clothing Quality73 cited
  • 1985Use of intrinsic and extrinsic cues to assess textile product quality*38 cited

Cited by

  • 2002Antecedents and consequences of consumer satisfaction/dissatisfaction with the performance of apparel products at purchase and after consumption: a comparison of male and female South Korean consumers

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26 cited
  • 2010Unpleasant market experience and consumer complaint behavior22 cited
  • 2017Consumers in a social network: the perception of clothing quality per gender15 cited