Strategic total quality management—transformation process overview

Christian Ndubuisi Madu · Chu‐Hua Kuei

25 citations0/0 files storedTotal Quality Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

This paper presents new dimensions for management of quality which is based on a philosophy known as strategic total quality management (STQM). STQM is based on the premise that quality should be determined on the basis of the overall performance of the firm and not solely of the product. STQM therefore takes into account criteria such as product quality, environmental safety, integrity and social responsibility. The new dimensions of quality are introduced as well as a transformation process to achieve STQM.

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1982Out of the Crisis 1991The Strategy Concept and Process: A Pragmatic Approach 2018The New Productivity Challenge 1990Customers drive corporations 1993Introducing strategic quality management

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2002Developing strategic quality management: A research agenda 2001The relationship between total quality management (TQM) and corporate strategy: the strategic impact of TQM

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