Mentoring in the virtual organization: keys to building successful schools and businesses

Abstract

Mentoring can take on a whole new perspective when people have a common goal but are in different physical locations. The benefits of virtual mentoring, in other words, mentoring when the mentor and mentee are not geographically co‐located, and which occurs mainly by electronic communication, can be substantial. They include lowered costs, increased access to mentors, and no limitations on space, time, and location. There are also disadvantages to virtual mentoring. Notable among these is the lack of face‐to‐face communication, something that adds another dimension to understanding the tone and attitude of messages between mentors and mentees. This article not only defines and analyzes the concept of mentoring as performed in the virtual organization but also deals with phases of mentoring and types of mentors used in this relatively new work environment. The synthesis of the literature and the authors’ experience results in a list of keys to successful mentoring in the virtual organization. These are: trust, self‐motivation, flexibility, communication skills, and technological skills. In addition, implications for worldwide mentoring are discussed.

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