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Cited by

• 2007The impact of participation in virtual brand communities on consumer trust and loyalty349 cited
• 2010Relationship quality, community promotion and brand loyalty in virtual communities: Evidence from free software communities213 cited
• 2010The effect of retail service quality and product quality on customer loyalty167 cited
• 2005Shoppers' satisfaction levels are not the only key to store loyalty130 cited
• 2010Relationship quality evaluation in retailers' relationships with consumers118 cited
• 2012How value and trust influence loyalty in wireless telecommunications industry112 cited
• 2014Who needs delight?108 cited
• 2010The Role of Customer Factors in Multiple Store Patronage: A Cost–Benefit Approach98 cited
• 2005The fundamental reasons of e-consumers’ loyalty to an online store97 cited
• 2012Attractiveness Factors Influencing Shoppers’ Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Malls89 cited
• 2017Exploring the antecedents of loyalty in the context of multi-channel banking86 cited
• 2006The relationship between a satisfactory in-store shopping experience and retailer loyalty84 cited
• 2014Keeping customers shopping in stores: interrelationships among store attributes, shopping enjoyment, and place attachment83 cited