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Identifying the dimensions of service quality in a park context
9 references·7 citing·40 second hop
Identifying the dimensions of service quality in a park context (1991)Identifying the dimensions of service qua…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Studies in outdoor recreation (1986)Studies in outdoor recreationQuality counts in services, too (1985)Quality counts in services, t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…Congestion and Willingness to Pay: A Study of Beach Use (1977)Congestion and Willingness to…Congestion, quality deterioration, and optimal use: Wilderness recreation in the Spanish peaks primitive area (1973)Congestion, quality deteriora…Economics of Outdoor Recreation. (1969)Economics of Outdoor Recreati…Modern factor analysis (1960)Modern factor analysisExamining the influence of service reliability on customer satisfaction in the insurance industry in Kenya (2021)Examining the influence of se…An Examination of Service Quality and Satisfaction in a Religious Tourism Setting (2013)An Examination of Service Qua…Identifying Visitor Service Quality in Australian Regional Botanic Gardens (2010)Identifying Visitor Service Q…IS THE SERVQUAL SCALE AN ADEQUATE MEASURE OF QUALITY IN LEISURE, TOURISM AND HOSPITALITY? (2005)IS THE SERVQUAL SCALE AN ADEQ…Scale Development for Sport Fan Motivation (2004)Scale Development for Sport F…Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations (1997)Effects of Service Climate on…Choice criteria in the selection of international accounting firms (1995)Choice criteria in the select…Methods of measuring the demand for and value of outdoor recreation (1959)Estimating demand for public goods: An experiment (1972)A New Approach to Consumer Theory (1976)Some Consumer Surplus Estimates for North Carolina Beaches (2005)Valuing Beach Access and Width with Revealed and Stated Preference Data (2008)Valuing quality changes in Caribbean coastal waters for heterogeneous beach visitors (2010)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Classifying Services to Gain Strategic Marketing Insights (1983)Strategic Management and Marketing in the Service Sector (1984)Communication and Control Processes in the Delivery of Service Quality (1988)A Gap Analysis of Professional Service Quality (1989)Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Pure Theory of Public Expenditure (1954)A New Approach to Consumer Theory (1966)Recreation Demand Equations: Functional Form and Consumer Surplus (1980)The “common pool” problem in tourism landscapes (1994)Valuing the Environment Through Contingent Valuation (1994)Mail and Telephone Surveys: The Total Design Method. (1979)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Internal marketing: service quality in leisure services (2010)Development and validation of the customer empowerment scale in hotel service recovery (2012)Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)The Scree Test For The Number Of Factors (1966)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)Motivations for pleasure vacation (1979)Restorative Effects of Natural Environment Experiences (1991)Exploring the essence of memorable tourism experiences (2011)The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)Effects of place attachment on users’ perceptions of social and environmental conditions in a natural setting (2004)Linking place preferences with place meaning: An examination of the relationship between place motivation and place attachment (2004)The Commitment-Trust Theory of Relationship Marketing (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1960Modern factor analysis5,148 cited
  • 1969Economics of Outdoor Recreation.1,091 cited
  • 1983Emerging perspectives on services marketing1,033 cited
  • 1985Quality counts in services, too600 cited
  • 1986Studies in outdoor recreation349 cited
  • 1977Congestion and Willingness to Pay: A Study of Beach Use166 cited
  • 1973Congestion, quality deterioration, and optimal use: Wilderness recreation in the Spanish peaks primitive area136 cited

Cited by

  • 1997Effects of Service Climate on Managers' and Employees' Rating of Visitors' Service Quality Expectations52 cited
  • 1995Choice criteria in the selection of international accounting firms31 cited
  • 2005IS THE SERVQUAL SCALE AN ADEQUATE MEASURE OF QUALITY IN LEISURE, TOURISM AND HOSPITALITY?26 cited
  • 2010Identifying Visitor Service Quality in Australian Regional Botanic Gardens17 cited
  • 2004Scale Development for Sport Fan Motivation14 cited
  • 2021Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya

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13 cited
  • 2013An Examination of Service Quality and Satisfaction in a Religious Tourism Setting6 cited