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Impact of Online/Internet Marketing on Computer Industry in Malaysia in Enhancing Consumer Experience
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Impact of Online/Internet Marketing on Computer Industry in Malaysia in Enhancing Consumer Experience (2010)Impact of Online/Internet Marketing on Co…Research Methods for Business (2007)Research Methods for BusinessCustomer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommerceAntecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…Shopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…Strategic planning for information systems (1990)Strategic planning for inform…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…How information gives you competitive advantage (1985)How information gives you com…The Visible Hand (1977)Electronic markets and electronic hierarchies (1987)How Competitive Forces Shape Strategy (1989)Towards a dynamic theory of strategy (1991)Value creation in E‐business (2001)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Service logic revisited: who creates value? 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(2003)A hierarchical analysis of the green consciousness of the Egyptian consumer (2007)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,331 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
  • 1985How information gives you competitive advantage4,441 cited
  • 2007Research Methods for Business3,657 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,260 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,549 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 1990Strategic planning for information systems1,204 cited
  • 2001Shopping Online for Freedom, Control, and Fun

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  • 2002Customer Loyalty in E-Commerce1,072 cited
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