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ArticleService quality measurement in rural accommodation

Carlos A. Albacete‐Sáez2007

Article2007

Service quality measurement in rural accommodation

Carlos A. Albacete‐Sáez · Marı́a del Mar Fuentes Fuentes · Francisco Javier Lloréns Montes

205 citations·0/0 files stored·Annals of Tourism Research

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Community-based Tourism Development and Sustainability

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1992Measuring Service Quality: A Reexamination and Extension 1984A Service Quality Model and its Marketing Implications 1991Refinement and reassessment of the SERVQUAL scale.1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 2000Quality, satisfaction and behavioral intentions

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2012Understanding and managing the rural tourism experience — The case of a historical village in Portugal 2015Measuring service quality in mid-scale hotels 2013Assessment of Service Quality in the Hotel Industry 2017Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand 2008Enabling access to tourism through information schemes?2017

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Year2007

Typearticle

Published2007-01-01

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations205

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.annals.2006.06.010

openalex_workW2074067962

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