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Service quality measurement in rural accommodation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
2000Quality, satisfaction and behavioral intentions2,686 cited
1992An empirical assessment of the SERVQUAL scale2,126 cited
2001Tourism image, evaluation variables and after purchase behaviour: inter-relationship1,879 cited
1991The use of lisrel in validating marketing constructs1,864 cited
1999Tourism, Competitiveness, and Societal Prosperity1,815 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1993Improving the measurement of service quality1,197 cited
1996SERVQUAL revisited: a critical review of service quality1,032 cited

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2002Performance-only measurement of service quality: a replication and extension935 cited

Cited by

2012Understanding and managing the rural tourism experience — The case of a historical village in Portugal288 cited
2015Measuring service quality in mid-scale hotels192 cited
2013Assessment of Service Quality in the Hotel Industry172 cited
2017Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand170 cited
2008Enabling access to tourism through information schemes?145 cited
2017Comfortable experiences in nature accommodation: Perceived service quality in Glamping134 cited
2015Differences in service quality perceptions of stakeholders in the hotel industry128 cited
2016Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: A PLS impact-asymmetry analysis120 cited
2008Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty111 cited
2016A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis108 cited
2017Literature review on service quality in hospitality and tourism (1984-2014)98 cited
2014How do international tourists perceive hotel quality?98 cited
2009Tourist preferences for rural house stays: Evidence from discrete choice modelling in Spain98 cited
2010The future of standardised quality management in tourism: evidence from the Spanish tourist sector96 cited
2020Assessing Trust and Risk Perceptions in the Sharing Economy: An Empirical Study88 cited
2016The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis83 cited