SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A service delivery approach to measuring facility performance in local government
3 references·14 citing·40 second hop
A service delivery approach to measuring facility performance in local government (2002)A service delivery approach to measuring …A Stakeholder Approach to Strategic Performance Measurement (1997)A Stakeholder Approach to Str…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…“Measuring up”: a systematic literature review of performance measurement in Australia and New Zealand local government (2021)“Measuring up”: a systematic …Central government property asset management: a review of international changes (2020)Central government property a…Preliminary framework to manage tenant satisfaction in facilities management service encounters (2018)Preliminary framework to mana…Significant factors influencing outsourcing decision for facilities management (FM) services (2015)Significant factors influenci…Performance measurement for teaching hotels: A hierarchical system incorporating facilities management (2015)Performance measurement for t…A framework for outsourcing facilities management services in Nigeria's public hospitals (2014)A framework for outsourcing f…Performance management in service operational settings: a selective literature examination (2010)Performance management in ser…Performance measurement in facilities management: driving innovation? (2008)Performance measurement in fa…Italian and Australian local governments: balanced scorecard practices. A research note (2008)Italian and Australian local …FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities (2008)FM‐SERVQUAL: a new approach o…Service delivery by local government employees post‐ the implementation of NPM (2007)Service delivery by local gov…A performance measurement system for facility management (2007)A performance measurement sys…Supporting decision-making process in facilities management services procurement: A methodological approach (2005)Supporting decision-making pr…Examining the factors which influence performance measurement and management in the Thai banking industry: an application of the balanced scorecard framework (2004)Examining the factors which i…The Application of Electronic Computers to Factor Analysis (1960)Vendor selection criteria and methods (1991)A Taxonomy of Manufacturing Strategies (1994)Outsourcing decision factors of building operation and maintenance services in the commercial sector (2017)Practitioner’s view of the success factors for software outsourcing partnership formation: an empirical exploration (2022)Case Study Research: Design and Methods (1984)Case Study Research (2004)Insights from action research: implementing the balanced scorecard at a wind‐farm company (2010)The added value of facility management in the educational environment (2011)Applications of the balanced scorecard for strategic management and performance measurement in the health sector (2014)Outsourcing and industrial decline (1992)Facilities Management: Towards Best Practice (1997)Britain At Work: As Depicted by the 1998 Workplace Employee Relations Survey (1999)Buyer-seller interaction patterns during ongoing service exchange (2007)Analytic Hierarchy Process Decision-Making Framework for Procurement Strategy Selection in Building Maintenance Work (2014)Measurement of Business Performance in Strategy Research: A Comparison of Approaches (1986)Managing Innovation: Integrating Technological, Market and Organizational Change (1997)The balanced scorecard: Translating strategy into action (1997)Determining a conceptual framework for green FM intellectual capital (2009)Improving service provision through better management and measurement of customer satisfaction in facilities management (2010)Ranking the indicators of building performance and the users’ risk via Analytical Hierarchy Process (AHP): Case of Malaysia (2016)Performance measurement system design (1995)ISO 9001 overall performance dimensions: an exploratory study (2015)Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry (2016)Hybrid performance evaluation of sustainable service and manufacturing supply chain management: An integrated approach of fuzzy dematel and fuzzy inference system (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Practice of Social Research (1989)Service Quality in Malaysian Public Service: Some Findings (2010)Understanding service quality: insights from the literature (2018)Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route (2021)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Stakeholder Theory, Value, and Firm Performance (2013)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Implementing the balanced scorecard in public sector agencies: An experience in municipal sport services (2010)Implementing the balanced scorecard in a local government sport organization (2017)The adoption of balanced scorecard: an exploration of its antecedents and consequences (2018)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1997A Stakeholder Approach to Strategic Performance Measurement856 cited

Cited by

  • 2008Performance measurement in facilities management: driving innovation?138 cited
  • 2008FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities77 cited
  • 2005Supporting decision-making process in facilities management services procurement: A methodological approach60 cited
  • 2010Performance management in service operational settings: a selective literature examination48 cited
  • 2007A performance measurement system for facility management44 cited
  • 2008Italian and Australian local governments: balanced scorecard practices. A research note33 cited
  • 2015Significant factors influencing outsourcing decision for facilities management (FM) services27 cited
  • 2014A framework for outsourcing facilities management services in Nigeria's public hospitals24 cited
  • 2018Preliminary framework to manage tenant satisfaction in facilities management service encounters22 cited
  • 2015Performance measurement for teaching hotels: A hierarchical system incorporating facilities management21 cited
  • 2004Examining the factors which influence performance measurement and management in the Thai banking industry: an application of the balanced scorecard framework

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

21 cited
  • 2020Central government property asset management: a review of international changes16 cited
  • 2021“Measuring up”: a systematic literature review of performance measurement in Australia and New Zealand local government12 cited
  • 2007Service delivery by local government employees post‐ the implementation of NPM12 cited