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Towards total quality management in academia
7 references·0 citing·29 second hop
Towards total quality management in academia (1996)Towards total quality management in acade…Reactivating higher education with total quality management: Using quality and productivity concepts, techniques and tools to improve higher education (1995)Reactivating higher education…Measuring universities against the European Quality Award criteria (1995)Measuring universities agains…Encouraging the kaizen approach to quality in a university (1995)Encouraging the kaizen approa…Creating a culture of evaluation and self-regulation in higher education organizations (1995)Creating a culture of evaluat…TQM: A Time for Ideas (1993)TQM: A Time for IdeasQuality Management in Education (1993)Quality Management in Educati…Achieving the Organizational Change Necessary for Successful TQM (1993)Achieving the Organizational …Frontiers in Group Dynamics (1947)The Blind Watchmaker (1986)Assessing students' rating in higher education: A SERVQUAL approach (2009)Self‐assessment processes: the importance of follow‐up for success (2010)Implementing Quality Management Systems in Higher Education Institutions (2012)Reframing Organizations (2017)Out of the Crisis (1982)What is total quality control the japanese way (1985)Juran's Quality Control Handbook (1990)A model for diagnosing organizational behavior (1980)Structure in Fives: Designing Effective Organizations. (1984)Competitive advantage, creating and sustaining superior performance (1985)Student nurse satisfaction levels with their courses: Part I – effects of demographic variables (2002)The influence of time on student perceptions of service quality (2003)What matters most? Predictors of student satisfaction in public health educational courses (2006)Moments of Truth (1987)Juran on leadership for quality : an executive handbook (1989)A conceptual framework for the implementation of quality management systems (2014)Interrelationship between Total Quality Management and Six Sigma: A Review (2015)Barriers to Total Quality Management for sustainability in Indian organizations (2020)Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi (2007)EFQM model’s application in the context of higher education (2019)Effects of the organizational culture and knowledge exploration and exploitation on results in the EFQM model framework (2022)The Student Is Not the Customer—An Alternative Perspective (2001)The evolving interpretations of customers in higher education: empowering the elusive (2005)Quality framework in education through application of interpretive structural modeling (2010)Total Quality Management in the Academy: A Rebellious Reading (1995)Research, Reputation, and Resources (1997)The need for implementing total quality management in education (1997)
this work references cited by second hop

References

  • 1993Quality Management in Education96 cited
  • 1995Reactivating higher education with total quality management: Using quality and productivity concepts, techniques and tools to improve higher education70 cited
  • 1993Achieving the Organizational Change Necessary for Successful TQM58 cited
  • 1993TQM: A Time for Ideas50 cited
  • 1995Measuring universities against the European Quality Award criteria44 cited
  • 1995Creating a culture of evaluation and self-regulation in higher education organizations35 cited
  • 1995Encouraging the kaizen approach to quality in a university27 cited

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