Spanning flexibility: supply chain information dissemination drives strategy development and customer satisfaction

Qingyu Zhang · Mark A. Vonderembse · Jeen‐Su Lim

90 citations0/0 files storedSupply Chain Management An International Journal

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Quality and Supply Management Supply Chain and Inventory Management Collaboration in agile enterprises

Abstract

Purpose To respond to an increasingly uncertain environment, firms are seeking to enhance flexibility across the value chain. Spanning flexibility, a critical dimension of value chain flexibility, is the ability of a firm to provide horizontal information connections across the value chain to meet a variety of customer needs. This research organizes literature on spanning flexibility and classifies it according to competence and capability theory. Design/methodology/approach The study collected data from 273 manufacturing executives related to spanning flexibility. The instruments used to collect these data have been validated via literature review and structured interviews with executives. Structural equation modeling was applied to these data to test relationships among the variables in the study. Findings This study develops valid and reliable instruments to measure the sub‐dimensions of spanning flexibility. The results indicate strong, positive, and direct relationships between flexible spanning competence and capability, and between flexible spanning capability and customer satisfaction. Originality/value This paper describes a framework to explore the relationships among flexible competence (supply chain information dissemination flexibility), flexible capability (strategy development flexibility), and customer satisfaction.

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References

1951Coefficient Alpha and the Internal Structure of Tests 1997Dynamic capabilities and strategic management 1990Comparative fit indexes in structural models.1980Significance tests and goodness of fit in the analysis of covariance structures.1979A Paradigm for Developing Better Measures of Marketing Constructs 1994The Capabilities of Market-Driven Organizations 1972Organizational Structure, Environment and Performance: The Role of Strategic Choice 1985How information gives you competitive advantage

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