A case study analysis of the impact of satisfaction and organizational citizenship on productivity

Steven H. Appelbaum · Nadeem Javeri · Jean‐Pascal Lion · Silvana Sorbo

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

Despite significant investment in capital improvements and training, a rod mill suffered from chronically low productivity. The authors conducted a survey to measure employee satisfaction and to determine the correlation between employee satisfaction and productivity. The study found a correlation between average job satisfaction, low motivation and the resulting low productivity. A direct correlation was also found between low productiity and poor communication between management, supervisors and employees. The article offers recommendations to improve productivity by increasing employee involvement and communication.

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References

1991A Theory of Goal Setting and Task Performance 2001Organizational Behavior 2002Attitudinal organizational commitment and job performance: a meta‐analysis 1996Vroom's expectancy models and work-related criteria: A meta-analysis.1994Organizational Communication: Approaches and Processes 2000The Relationship of Communication, Ethical Work Climate, and Trust to Commitment and Innovation

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