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A methodology for developing a self‐assessment tool to measure quality performance in organizations

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References

1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
1998A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore277 cited
1998Critical factors in quality management and guidelines for self-assessment: The case of Singapore144 cited
1997Self-Assessment of Total Quality Management Programs33 cited

Cited by

2008Self-assessment exercises: A comparison between a private sector organisation and higher education institutions51 cited
2003Organisational self‐assessment options41 cited
2011A study on the causal relationships in the Korean National Quality Award model34 cited
2010Self‐assessment processes: the importance of follow‐up for success34 cited
2005Self‐assessment in a multi‐organisational network27 cited
2016Transformation of the EFQM approach from business towards operations excellence18 cited
2008ADOPTION OF ADMINISTRATIVE INNOVATION WITHIN ORGANIZATION — AN EMPIRICAL STUDY OF TQM METAMORPHOSIS12 cited
2023Efektifiktas Penilaian Kinerja Pegawai Sektor Publik di Indonesia1 cited

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