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A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport
13 references·16 citing·46 second hop
A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport (1987)A Field Study of Causal Inferences and Co…Attributional influences on consumers' desires to communicate about products (1987)Attributional influences on c…Patterns of cognitive appraisal in emotion. (1985)Patterns of cognitive apprais…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Affective consequences of ability versus effort ascriptions: Controversies, resolutions, and quandaries. (1984)Affective consequences of abi…Studies on anger and aggression: Implications for theories of emotion. (1983)Studies on anger and aggressi…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…The Causal Dimension Scale: A measure of how individuals perceive causes. (1982)The Causal Dimension Scale: A…Pity, Anger, and Guilt (1982)Pity, Anger, and GuiltAn Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…The cognition-emotion process in achievement-related contexts. (1979)The cognition-emotion process…An Information Processing Theory of Consumer Choice (1979)An Information Processing The…Mind and emotion (1975)Mind and emotionHuman mobility: Models and applications (2018)Human mobility: Models and ap…The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)The Price is Unfair! 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References

  • 1985An attributional theory of achievement motivation and emotion.8,747 cited
  • 1985Patterns of cognitive appraisal in emotion.4,273 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
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Cited by

  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1999The Role of Emotions in Marketing

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3,350 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,753 cited
  • 2002Understanding Service Convenience1,659 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,537 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,514 cited
  • 2018Human mobility: Models and applications1,102 cited
  • 1988Recent Attribution Research in Consumer Behavior: A Review and New Directions1,040 cited
  • 2003Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction966 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1999Perceptions of Price Unfairness: Antecedents and Consequences943 cited
  • 1998Word of mouth: understanding and managing referral marketing924 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services899 cited
  • 1993A typology of retail failures and recoveries871 cited