Article2011

Adoption and use of technology in small business environments

María del Mar Alonso‐Almeida · Josep Llach

28 citations0/0 files storedService Industries Journal

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Technology Adoption and User Behaviour Information Technology Governance and Strategy Enterprise Management and Information Systems

Abstract

This paper examines the impact of information and communication technologies (ICTs) on the firm's human resources (HR) and organizational performance, and analyzes the effect of these changes on its competitiveness. The data were taken from 405 travel agencies. Structural equation analysis revealed that ICTs have a positive effect on company competitiveness, primarily by enhancing HR and organizational performance.

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1979Review of Psychometric theory (2nd ed.).1998Modern Methods for Business Research 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research 2000Beyond Computation: Information Technology, Organizational Transformation and Business Performance 2002Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level Evidence 1995Building the Learning Organization 1994Changes in the Demand for Skilled Labor within U. S. Manufacturing: Evidence from the Annual Survey of Manufactures 2003IT competency and firm performance: is organizational learning a missing link?

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