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Are we being served? Women in New Zealand's service sector
14 references·0 citing·48 second hop
Are we being served? Women in New Zealand's service sector (2012)Are we being served? Women in New Zealand…Grievance Processes: Research, Rhetoric and Directions for New Zealand (2009)Grievance Processes: Research…Gender and the Trans-Tasman World of Labour: Transnational and Comparative Histories (2008)Gender and the Trans-Tasman W…Exploring the relationship between the human resource management practices and growth in small service firms (2008)Exploring the relationship be…Legislating for Best Practice HRM: The New Zealand Approach (2007)Legislating for Best Practice…Union Reach, the ‘Representation Gap’ and the Prospects for Unionism in New Zealand (2006)Union Reach, the ‘Representat…Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees. (2005)Must "Service With a Smile" B…Recognition of tacit skills and knowledge (2004)Recognition of tacit skills a…Motherhood as a Status Characteristic (2004)Motherhood as a Status Charac…Change and Diversity: HRM Issues and Trends in the Asia-Pacific Region (2003)Change and Diversity: HRM Iss…Human Resource Management in Service Work (2001)Human Resource Management in …Understanding the gender gap (1990)Understanding the gender gapUnbridled Power: An Interpretation of New Zealand's Constitution and Government (1989)Unbridled Power: An Interpret…The Sociology of Emotions and Flight Attendants: Hochschild's Managed Heart (1989)The Sociology of Emotions and…The Managed Heart (1983)The Managed HeartCritiquing workplace learning discourses: Participation and continuity at work (2002)Learning as Apprentices in the Contemporary UK Workplace: creating and managing expansive and restrictive participation (2003)The interrelationships between informal and formal learning (2003)Organizational learning, tacit information, and e‐learning: a review (2006)Facilitating expansive learning in a public sector organization (2009)Learning on the fly: exploring the informal learning process of aviation instructors (2013)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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(2007)Bosses' Perceptions of Family-Work Conflict and Women's Promotability: Glass Ceiling Effects (2009)The Mark of a Woman’s Record: Gender and Academic Performance in Hiring (2018)The Civilizing Process (1939)The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercialization of Human Feeling (1985)Doing for Others on the Job: The Affective Requirements of Service Work, Gender, and Emotional Well-Being (1997)Work at Leisure and Leisure at Work: A Study of the Emotional Labour of Tour Reps (2003)Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships (2009)Unions in a Contrary World (1998)Why Fewer Workers Join Unions in Europe: A Social Custom Explanation of Membership Trends (2002)International handbook of trade unions (2004)Union Membership Decline in New Zealand, 1990—2002 (2008)The Paradox of Post-Communist Trade Unionism: ‘You Can't Want What You Can't Imagine’ (2009)Unmet Demand for Union Membership in Australia (2009)Services Marketing: People, Technology, Strategy (1984)Entrepreneurship and the concept of fit: A model and empirical tests (1993)Human resources and sustained competitive advantage: a resource-based perspective (1994)Managing service employees: literature review, expert opinions, and research directions (2016)Creating the luxury accommodation experience: case studies from New Zealand (2018)HRM in entrepreneurial firms: A systematic review and research agenda (2021)Communities of Coping: Collective Emotional Labour in Service Work (2003)Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Satisfaction with HR practices and commitment to the organisation: why one size does not fit all (2005)Documenting Desegregation: Segregation in American Workplaces by Race, Ethnicity, and Sex, 1966–2003 (2006)The Gender Pay Gap (2007)Women's Suffrage, Political Responsiveness, and Child Survival in American History * (2008)Mixed‐Member Electoral Systems: A Definition and Typology (2003)Regressive taxation and the welfare state path dependence and policy diffusion (2003)The Political Consequences of Germany's Mixed‐Member System: Personalization at the Grass Roots? (2003)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Work/Family Border Theory: A New Theory of Work/Family Balance (2000)
this work references cited by second hop

References

  • 1983The Managed Heart2,165 cited
  • 2005Must "Service With a Smile" Be Stressful? The Moderating Role of Personal Control for American and French Employees.505 cited
  • 2004Motherhood as a Status Characteristic499 cited
  • 2001Human Resource Management in Service Work461 cited
  • 1990Understanding the gender gap343 cited
  • 1989The Sociology of Emotions and Flight Attendants: Hochschild's Managed Heart202 cited
  • 1989Unbridled Power: An Interpretation of New Zealand's Constitution and Government113 cited
  • 2008Exploring the relationship between the human resource management practices and growth in small service firms67 cited
  • 2004Recognition of tacit skills and knowledge56 cited
  • 2006Union Reach, the ‘Representation Gap’ and the Prospects for Unionism in New Zealand25 cited
  • 2003Change and Diversity: HRM Issues and Trends in the Asia-Pacific Region19 cited
  • 2008Gender and the Trans-Tasman World of Labour: Transnational and Comparative Histories19 cited
  • 2009Grievance Processes: Research, Rhetoric and Directions for New Zealand11 cited
  • 2007Legislating for Best Practice HRM: The New Zealand Approach9 cited

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