Service Innovation in Hospitality Human Resource Management Website: Service Concept of Searching Creative Chef

Kang-Lin Peng · Ming-Chu Lin · Tom G. Baum

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Hospitality and Tourism Education Employer Branding and e-HRM Service and Product Innovation

Abstract

Service innovation for searching creative chef has become an issue of hospitality human resource management (HRM) Website. Creative Chef has been the key of competitive advantage not only for culinary industry but also for hospitality HRM Web site. The purpose of this research is to explore chef's creativity for the service innovation of hospitality HRM Web site. Qualitative method was conducted to reveal the origin of chef's creativity. The Result shows that model of personal characteristics and environmental factors can help to identify creative chef for hospitality HRM Web site and culinary industry.

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1996ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY.1990Delivering quality service: balancing customer perceptions and expectations 1950Creativity.2010Research Methods in Business Studies: A Practical Guide 1998Grounded Theory Methodology 2002The service concept: the missing link in service design research?1989The creative environment scales: Work environment inventory 1980Grounded Theory Methodology: Its Uses and Processes

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