Article2012

Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality.

174 citations0/0 files storedJournal of Occupational Health Psychology

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Workplace Violence and Bullying Job Satisfaction and Organizational Behavior Emotional Labor in Professions

Abstract

Although research on workplace aggression has long recognized job stressors as antecedents, little is known about the process through which employee responses to stressful workplace demands escalate from relatively mild interactions into more intense behaviors. This study investigates the influence that employees' perceptions of role stress (ambiguity, conflict, overload) have on their aggressive behavior by affecting their perceptions of incivility, and whether these downstream effects depend on personality traits (neuroticism, agreeableness, conscientiousness). Results supported moderated mediation, such that the indirect effects of perceived role ambiguity and role conflict on enacted aggression through experienced incivility varied according to individual differences in personality.

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References

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Cited by

2014Effect of workplace incivility on end-of-work negative affect: Examining individual and organizational moderators in a daily diary study.2013Integrating workplace aggression research: Relational, contextual, and method considerations 2021Experienced incivility in the workplace: A meta-analytical review of its construct validity and nomological network.2014A methodological review of research on the antecedents and consequences of workplace harassment 2016Exposure to workplace harassment and the Five Factor Model of personality: A meta-analysis

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