State‐of‐the‐art study on self‐assessment

Abstract

Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment in companies and methods of self‐assessment, and discusses whether or not self‐assessment is worthwhile. Provides key learning points based on respondents’ experiences. Concludes that self‐assessment helps management understand what TQM is about and how important it is for the organization.

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