Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Quantitative analysis of quality management literature published in total quality management and business excellence (1996–2010)

16 references·15 citing·41 second hop

FromToDepth

this work references cited by second hop

References

1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1990Zero defections: quality comes to services.5,373 cited
1973Co‐citation in the scientific literature: A new measure of the relationship between two documents5,334 cited
1980Citation Indexing-Its Theory and Application in Science, Technology, and Humanities1,640 cited
1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
2004Changes in the intellectual structure of strategic management research: a bibliometric study of the Strategic Management Journal , 1980–20001,626 cited
1999The relationship between total quality management practices and operational performance1,532 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
2002Quality management re‐visited: a reflective review and agenda for future research720 cited
2009How to use Bibexcel for various types of bibliometric analysis644 cited
2008The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis537 cited
2000Total quality management and sustainable competitive advantage445 cited
2001A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

292 cited

2003What is bibliometrics and why should you care?276 cited

1995TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH240 cited

Cited by

2016Trends in quality management research in higher education institutions87 cited
2018Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature46 cited
2020Quality cost management in the SMEs of Poland37 cited
2019Four decades of research on quality: summarising, Trendspotting and looking ahead36 cited
2014Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change35 cited
2014Developing and validating a hierarchical model of service quality of retail banks34 cited
2017Business excellence measurement: a literature analysis (1990–2016)31 cited
2020The quality movement: where are we going? Past, present and future30 cited
2020A bibliometric and thematic review of business excellence journal papers from 1990 to 202028 cited
2024Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector25 cited
2018Methodologies for process harmonization in the post-merger integration phase23 cited
2021Business Excellence through the Theory of Accountability23 cited
2017A new nonparametric scheme for simultaneous monitoring of bivariate processes and its application in monitoring service quality19 cited
2018Knowledge-based intellectual structure of research in business excellence (1995–2015)15 cited
2016Impact of Commitment to Business Ethics to Nonfinancial Business Performance10 cited