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JIT Implementation within a Service Industry: A Case Study
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JIT Implementation within a Service Industry: A Case Study (1990)JIT Implementation within a Service Indus…A CONCEPTUAL JIT MODEL OF SERVICE QUALITY (2011)A CONCEPTUAL JIT MODEL OF SER…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Management: Strategy and Leadership in Service Businesses. (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)
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  • 2011A CONCEPTUAL JIT MODEL OF SERVICE QUALITY17 cited

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