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Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing

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2015Performance analysis of time-dependent queueing systems: Survey and classification

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2014When to Use Speedup: An Examination of Service Systems with Returns91 cited

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2016Queueing Models of Case Managers51 cited

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2016Stabilizing performance in a service system with time-varying arrivals and customer feedback40 cited

2016STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS39 cited

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2020A survey on skill-based routing with applications to service operations management25 cited

2021Scheduling to Differentiate Service in a Multiclass Service System23 cited

2021Customer Acquisition and Retention: A Fluid Approach for Staffing23 cited

2013OM Forum—Offered Load Analysis for Staffing22 cited