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ArticleA survey on skill-based routing with applications to service operations management

Jinsheng Chen2020

Article2020

A survey on skill-based routing with applications to service operations management

Jinsheng Chen · Jing Dong · Pengyi Shi

25 citations·0/0 files stored·Queueing Systems

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Advanced Queuing Theory Analysis Healthcare Operations and Scheduling Optimization Optimization and Search Problems

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References

2001The power of two choices in randomized load balancing 2003Telephone Call Centers: Tutorial, Review, and Research Prospects 1981Heavy-Traffic Limits for Queues with Many Exponential Servers 2002Designing a Call Center with Impatient Customers 2004MaxWeight scheduling in a generalized switch: State space collapse and workload minimization in heavy traffic 2004Dimensioning Large Call Centers 2004Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule 1984Optimal control of a queueing system with two heterogeneous servers

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2023Balancing Agent Retention and Waiting Time in Service Platforms

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Year2020

Typearticle

Published2020-10-01

VenueQueueing Systems

ISSN-L0257-0130

Languageen

Citations25

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1007/s11134-020-09669-5

openalex_workW3089787240

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