References

• 2001The power of two choices in randomized load balancing1,402 cited
• 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
• 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
• 2002Designing a Call Center with Impatient Customers576 cited
• 2004MaxWeight scheduling in a generalized switch: State space collapse and workload minimization in heavy traffic460 cited
• 2004Dimensioning Large Call Centers342 cited
• 2004Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule326 cited
• 1984Optimal control of a queueing system with two heterogeneous servers307 cited
• 2001Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling: asymptotic optimality of a threshold policy284 cited
• 1970Multiple channel queues in heavy traffic. II: sequences, networks, and batches281 cited
• 1995Dynamic Scheduling with Convex Delay Costs: The Generalized $c|mu$ Rule277 cited
• 2005Maximum Pressure Policies in Stochastic Processing Networks258 cited
• 1999Heavy traffic resource pooling in parallel‐server systems238 cited
• 1985The c μ rule revisited236 cited
• 2008