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An integration model for organizing IT service management
2 references·3 citing·17 second hop
An integration model for organizing IT service management (2007)An integration model for organizing IT se…Evolving standards for IT service management (2007)Evolving standards for IT ser…Adding value to the IT organization with the Component Business Model (2007)Adding value to the IT organi…An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks (2014)An Extensive Review of IT Ser…Onto-ServSys: A Service System Ontology (2011)Onto-ServSys: A Service Syste…IT Service Value Creation in a Global Environment (2010)IT Service Value Creation in …Process modeling (1992)Design and natural science research on information technology (1995)Steps toward a science of service systems (2007)Foundations of IT Service Management Based on ITIL V3 (2007)IT Service Departments Struggle to Adopt a Service-Oriented Philosophy (2009)Integrating Enterprise Architecture and IT Service Management (2013)The social psychology of organizing (1969)Competitive advantage, creating and sustaining superior performance (1985)Evolving to a New Dominant Logic for Marketing (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Commitment-Based Modeling of Service Systems (2012)A Value Co-creation Perspective on Information Systems Analysis and Design (2018)PRODUCT SERVICE SYSTEM DESIGN IN A SYSTEM OF SYSTEMS CONTEXT: A LITERATURE SURVEY (2018)From a technology-oriented to a service-oriented approach to IT management (2007)Business Capabilities Centric Enterprise Architecture (2010)Management of the master data lifecycle: a framework for analysis (2013)
this work references cited by second hop

References

  • 2007Evolving standards for IT service management54 cited
  • 2007Adding value to the IT organization with the Component Business Model44 cited

Cited by

  • 2011Onto-ServSys: A Service System Ontology26 cited
  • 2014An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks25 cited
  • 2010IT Service Value Creation in a Global Environment10 cited

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