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Onto-ServSys: A Service System Ontology · Study

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ChapterOnto-ServSys: A Service System Ontology

Manuel Mora2011

Chapter2011

Onto-ServSys: A Service System Ontology

Manuel Mora · Mahesh S. Raisinghani · Ovsei Gelman · Miguel‐Ángel Sicilia

26 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Semantic Web and Ontologies Service-Oriented Architecture and Web Services

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003Evolving to a New Dominant Logic for Marketing 2004Design science in information systems research 2013A Realist Theory of Science 1995Design and natural science research on information technology 1994Putting the Service-Profit Chain to Work 1983Classifying Services to Gain Strategic Marketing Insights

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2012Commitment-Based Modeling of Service Systems 2018A Value Co-creation Perspective on Information Systems Analysis and Design 2018PRODUCT SERVICE SYSTEM DESIGN IN A SYSTEM OF SYSTEMS CONTEXT: A LITERATURE SURVEY

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2009Toward an Integrated Conceptualization of the Service and Service System Conceptsarticle · 13 shared references 2013Systemic Thinking on Services Science, Management and Engineering: Applications and Challenges in Services Systems Researcharticle · 13 shared references 2000A typology of de‐coupling strategies in mixed servicesarticle · 10 shared references 2011Service and Sciencechapter · 10 shared references 2010Toward a Science of Service Systemschapter · 9 shared references 2010Toward a Science of Service Systems Value and Symbolsarticle · 8 shared references

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Year2011

Typechapter

Published2011-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations26

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-8270-4_9

openalex_workW46826808

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