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Onto-ServSys: A Service System Ontology
16 references·3 citing·40 second hop
Onto-ServSys: A Service System Ontology (2011)Onto-ServSys: A Service System OntologyA Realist Theory of Science (2013)A Realist Theory of ScienceProduction-Line Approach to Service (2012)Production-Line Approach to S…Steps toward a science of service systems (2007)Steps toward a science of ser…A research manifesto for services science (2006)A research manifesto for serv…Whither Services Marketing? (2004)Whither Services Marketing?Design science in information systems research (2004)Design science in information…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Design and natural science research on information technology (1995)Design and natural science re…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Nature and Design of Post-Industrial Organizations (1984)The Nature and Design of Post…Designing services that deliver (1984)Designing services that deliv…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Towards a System of Systems Concepts (1971)Towards a System of Systems C…PRODUCT SERVICE SYSTEM DESIGN IN A SYSTEM OF SYSTEMS CONTEXT: A LITERATURE SURVEY (2018)PRODUCT SERVICE SYSTEM DESIGN…A Value Co-creation Perspective on Information Systems Analysis and Design (2018)A Value Co-creation Perspecti…Commitment-Based Modeling of Service Systems (2012)Commitment-Based Modeling of …Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Coefficient Alpha and the Internal Structure of Tests (1951)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)The Aim and Structure of Physical Theory (1954)An Inquiry concerning human understanding (1955)Aspects of Scientific Explanation. (1966)Combining IS Research Methods: Towards a Pluralist Methodology (2001)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)What’s in a mechanism? Development of a key concept in realist evaluation (2015)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The Structure of Scientific Revolutions (1963)The Reflective Practitioner: How Professionals Think in Action (1985)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Nature of Theory in Information Systems1 (2006)A Design Science Research Methodology for Information Systems Research (2007)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Conjectures and Refutations: The Growth of Scientific Knowledge. (1964)A Three Cycle View of Design Science Research (2007)The Structure of Scientific Revolutions (2017)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004Design science in information systems research8,253 cited
  • 2013A Realist Theory of Science4,014 cited
  • 1995Design and natural science research on information technology3,833 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1984Designing services that deliver1,272 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1971Towards a System of Systems Concepts1,154 cited
  • 2006A research manifesto for services science1,053 cited
  • 1984The Nature and Design of Post-Industrial Organizations605 cited
  • 2012Production-Line Approach to Service

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534 cited

Cited by

  • 2012Commitment-Based Modeling of Service Systems24 cited
  • 2018A Value Co-creation Perspective on Information Systems Analysis and Design24 cited
  • 2018PRODUCT SERVICE SYSTEM DESIGN IN A SYSTEM OF SYSTEMS CONTEXT: A LITERATURE SURVEY19 cited