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Production-Line Approach to Service · Study

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ChapterProduction-Line Approach to Service

Theodore Levitt2012

Chapter2012

Production-Line Approach to Service

Theodore Levitt

534 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Customer Service Quality and Loyalty Management and Optimization Techniques

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2014Service innovation in product-centric firms: a multidimensional business model perspective 2013The servitization of manufacturing 2002Blueprinting the service company 2011An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance 1976Selling jobs in the service sector 2016Service growth in product firms: Past, present, and future 1999Experts' Views About Defining Services Brands and the Principles of Services Branding 2013Customer participation and value creation: a systematic review and research implications

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Year2012

Typechapter

Published2012-01-01

VenueSpringer eBooks

Languageen

Citations534

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-642-27922-5_20

openalex_workW122490179

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