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Production-Line Approach to Service
0 references·16 citing·51 second hop
Production-Line Approach to Service (2012)Production-Line Approach to ServiceTechnology-driven service strategy (2017)Technology-driven service str…Customer participation in services: domain, scope, and boundaries (2017)Customer participation in ser…Cost-effective service excellence (2017)Cost-effective service excell…Service growth in product firms: Past, present, and future (2016)Service growth in product fir…Lean services: a systematic review (2016)Lean services: a systematic r…Service innovation in product-centric firms: a multidimensional business model perspective (2014)Service innovation in product…The servitization of manufacturing (2013)The servitization of manufact…Customer participation and value creation: a systematic review and research implications (2013)Customer participation and va…An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance (2011)An Employment Systems Approac…Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry (2009)Outcome-based contracts as a …Toward a Parsimonious Definition of Traditional and Electronic Mass Customization (2006)Toward a Parsimonious Definit…Services, products, and the institutional structure of production (2006)Services, products, and the i…Blueprinting the service company (2002)Blueprinting the service comp…Experts' Views About Defining Services Brands and the Principles of Services Branding (1999)Experts' Views About Defining…Operations as marketing: A competitive service strategy (1991)Operations as marketing: A co…Selling jobs in the service sector (1976)Selling jobs in the service s…The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Closing the loop or squaring the circle? Locating generative spaces for the circular economy (2015)Green supply chain management: theoretical framework and further research directions (2017)A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice (2023)Systems Thinking, Systems Practice (1981)Service-dominant logic: continuing the evolution (2007)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Service innovation and new product performance: The influence of market-linking capabilities and market turbulence (2015)Value co-creation: Concept and contexts of application and study (2015)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Co‐creating unique value with customers (2004)Customer experience – a review and research agenda (2017)Prosumption: bibliometric analysis using HistCite and VOSviewer (2019)Exploration and Exploitation in Organizational Learning (1991)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies (2015)Barriers to circular business model innovation: A multiple-case study (2019)A Generic Concept of Marketing (1972)Internal marketing: a review and some interdisciplinary research challenges (1995)Internal marketing and the mediating role of organisational competencies (2003)Internal-market orientation and its measurement (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Service management and marketing: managing the moments of truth in service competition (1990)Production, Information Costs and Economic Organization (1996)Strategies for the deployment of micro-generation: Implications for social acceptance (2007)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)Principles of Marketing (1972)Content Analysis: An Introduction to its Methodology. (1984)Building Strong Brands (1995)Corporate marketing and service brands ‐ Moving beyond the fast‐moving consumer goods model (2001)Customer-based brand equity for a destination (2007)The effects of brand credibility on customer loyalty (2007)Out of the Crisis (1982)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Academy of Management Journal (2013)Job embeddedness: A multifoci theoretical extension. (2015)Scrooge Posing as Mother Teresa: How Hypocritical Social Responsibility Strategies Hurt Employees and Firms (2018)Family Influence and Digital Business Model Innovation: The Enabling Role of Dynamic Capabilities (2021)The cultural biography of things: commoditization as process (1986)Toward a knowledge‐based theory of the firm (1996)Structuring servitization-related research (2018)Servitization and digitalization in manufacturing: the influence on firm performance (2019)The impact of digitalization and servitization on the financial performance of a firm: an empirical analysis (2020)Institutions and axioms: an extension and update of service-dominant logic (2015)Customer engagement behaviours in social media: capturing innovation opportunities (2018)A review of customer citizenship behaviors in the service context (2019)The impact of value co-creation on hotel brand equity and customer satisfaction (2019)
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  • 1976Selling jobs in the service sector337 cited
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  • 2009Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry301 cited
  • 2017Customer participation in services: domain, scope, and boundaries265 cited
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  • 1991Operations as marketing: A competitive service strategy225 cited

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  • 2016Lean services: a systematic review219 cited
  • 2006Toward a Parsimonious Definition of Traditional and Electronic Mass Customization213 cited