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Customer retention measurement in the UAE banking sector · Study

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ArticleCustomer retention measurement in the UAE banking sector

Norizan Mohd Kassim2007

Article2007

Customer retention measurement in the UAE banking sector

Norizan Mohd Kassim · Nizar Souiden

64 citations·0/0 files stored·Journal of Financial Services Marketing

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Customer Service Quality and Loyalty Banking Sector Performance and Management Customer churn and segmentation

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References

1998Principles and Practice of Structural Equation Modeling 1990Comparative fit indexes in structural models.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2000Structural equation modeling with AMOS: basic concepts, applications, and programming 1993Research methods for business: A skill building approach 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 1994Marketing Research: An Applied Orientation

Cited by

2014Service quality and satisfaction in the banking sector 2017Demographic differences in Jordanian bank service quality perceptions 2016Is Customer Retention Beneficial for Customers: A Conceptual Background 2016Quality of service and customer satisfaction: a conjoint analysis for the Nigerian bank customers 2018Deriving managerial implications through SERVQUAL gap elasticity in UAE banking 2017

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Details

Year2007

Typearticle

Published2007-02-01

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations64

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1057/palgrave.fsm.4760040

openalex_workW2081700147

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