KNOWLEDGE MANAGEMENT PRINCIPLES

Abstract

ENGLISH ABSTRACT: Business drivers such as digitisation, globalisation, customer intimacy and the emergence of the Information Age initiate the need to manage the organisation's knowledge asset. Knowledge management aims at leveraging this explicit and tacit knowledge asset to the collective benefit of the organisation by developing an infrastructure to facilitate the knowledge process and by making information readily available. The implementation of such an initiative requires integration of the strategic, process, human resource, and technology architecture components as the company's competitive advantage depends on the quality of the organisation's knowledge asset and successful exploitation of it. AFRIKAANSE OPSOMMING: Veranderingsdrywers soos digitalisering, globalisering, klienteverhoudings en die ontstaan van die inligtingsera inisieer die behoefte om organisasiekennishulpbronne te bestuur. Kennisbestuur het ten doel om die eksplisiete en nie-eksplisiete kennishulpbron tot die gesamentlike voordeel van die organisasie aan te wend deur 'n infrastruktuur daar te stel om die kennisproses te fasiliteer en inligting beskikbaar te stel. Die implementering van 'n kennisbestuursinisiatief vereis integrasie van die strategiese-, proses-, menslikehulpbron-, en tegnologieargitektuur komponente ten einde die kompeterende voordeel van die organisasie te behou. Onderliggend tot die sukses is die vermoe en kwaliteit van die organisasie se kennishulpbronne.

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